Done.Reviews of donefirst.com

First consultation and first month's prescription proceeded without any problems. When I went for the refill on second month, Done claimed it was sent to my pharmacy, two days later the pharmacy still had no record of ever having received it. I followed up with both the therapist and their customer support number. Customer support said they would figure out the issue and have it re-issued after confirming with pharmacy they didn't receive it and would call me back by end of day. I never received a follow up nor did pharmacy receive the prescription. I called the customer support number again, same response and result, nothing. Third and subsequent calls to customer support resulted in a 10minute wait, then being disconnected. Now the customer support goes directly to a recording. After two weeks I finally received a response from the therapist that simply said "I sent it". Today I stopped the service and as soon as you click the button it informs you that you will still be charged through the next month's billing cycle and logs you out of the system. Based on my experience and timeline of other reviews I am not sure how they are allowed to provide services in this field.

HORRIBLE! They were great the first 8 months, and now they have charged me TWICE without refilling my prescription. I have called 3 times, written 5 times, eventually get a blanket statement response that they will get back to me. Never do. I tried to request a meeting with my provider and it says their schedule is full, with NO option fr contact or another solution. I just went to call when i saw they charged me AGAIN, and now its only voicemail. They are a COMPLETE FRAUD!!! GO ELSEWHERE as they are just taking my money and not providing me my prescriptions. Ill be reporting them to my credit card company to charge back the charges for services they never provided. Absolutely unbelievable they can get away with this. UPDATE 7/22: the day after this review they actually contacted me (first time ever). They offered to give me an extension on membership since they have charged me months with no RX and tjay she would change me providers and that she would call me back to confirm it’s been sent to my pharmacy within 2 days. It’s not been 7 more days and I’ve heard nothing. I’ve reached out 3 times on my account which promises 3 day returns and I have them from 9, 6, and 3 days ago. I don’t know what happened to this company but my original statement still stands. And they keep taking my money with no contact, or successful (if any) customer service to resolve the issue.

I recently decided to try Done because I am a travel nurse amd my insurance changes frequently. I have been diagnosed with adhd for years and have also been treated with no issues. I made an appointment and honestly it went well with the physician...that was 9 days ago. No prescription has been sent, no person has gotten back to me after daily emails requesting information. I can go elsewhere. I have asked for a person to respond to my emails and crickets. I have never had a problem like this and I caution people to put their mental health in their hands. Hopefully someone will eventually respond to me, either with a refund of my money or my prescription with their solution so this doesn't happen again.

I began using Done in October/November 2021. Initially it was very good and my prescriber always got back to me within a reasonable amount of time (72 hours). because I was so satisfied, I purchased the annual subscription and turned on the auto refill making myself available for appointments whenever need be. I received a text message on 6/18 my prescription was sent to the pharmacy, however, I did not need it filled until 7/9. GUESS WHAT, it was never sent to the pharmacy. For the last 5 days I have been trying to get them to send the prescription and they CONTINUE to give me a run-around. I paid hundreds of dollars and they continue to give me the run-around. Fix your lousy computer systems or refund ALL of my money.

I left a prior review. I am trying to get my ADS forms filled out for school. Last week it was really hard to reach done by phone. Now its litterly impossible and my emails have not been replied to all week. I am about to have negative consiquences at school due to done's mismanagement of their clients.

Good for the first 10 months until multiple pharmacies decided to stop filling prescriptions from Done. No way to contact anyone in customer service directly and now I’m without medication.

They are under investigation by department of justice for Controlled Substances Act violations. This was not made clear at all until I tried a couple different pharmacies that turned away prescriptions from my provider. Since this has happened their support doesn’t pick up phone calls anymore and instead just asked me to try a different pharmacy. (Probably with the hopes that the membership lasts long enough for them to get another subscription charge) Do not waste your time with this company. They are obviously running a shady operation.

This seems like a good company at first but you pay for the service and then they ignore you. It’s been over two weeks they’ve refused to send in my prescription properly. You can send as many messages as you want they don’t give a rat’s ass about you