Done.Reviews of donefirst.com

I have been receiving treatment from a Done provider for more than a year. My experience was mostly positive, up until about 4 months ago. Same story as most of the recent reviews here. My prescription was not sent to my pharmacy, emails and text messages to Done support have gone unanswered, and the phone line for urgent matters does not connect to a support representative. I was finally able to speak to a support representative after setting an appointment for a callback. I believe that I was instead speaking with an answering service, because I only received canned responses to my concerns. I was told that my request for refill was being marked "urgent" to be sent to my provider. More than 24 hours later, still nothing. I believe that this company is in serious trouble and fully expect their website to be gone within a week.

I've been using this company for over a year. Started off okay, but Done has gotten worse and worse each month I've been a member. Don't get me started on the lack of responses, but when you do hear from them, it's a canned response that you'll be seeing again next month. I'm leaving this review because others mentioned it's the only way they got their refill, and as you can see, all of their customers are in the dark. Go to a real professional who cares about you and will give you a refill ON TIME!

Our experience has been horrible since day one. The first scheduled appointment left my husband waiting while the provider never entered the Zoom meeting. We attempted to locate a telephone number unsuccessfully and sent multiple emails. We then received a notification in the portal of a new scheduled appointment that was not a working time for my husband. He rearranged his schedule and made the appointment time work. He spoke with the provider and they decided on a medication plan, etc. The medication was to be sent to the pharmacy that afternoon and that was over a week ago. We have submitted multiple emails to the portal, etc. It seems to be a one way communication. We have not been contacted by anyone from the company thus far. We have paid for the service but received nothing but continued frustration. In reading other reviews this appears to be a common issue. I personally use a similar service with another company and have NEVER experienced anything except exceptional services with my prescriptions, customer service and communication. I appalled at how difficult this has been and wish we had used another service.

I started using this service when COVID started and I could not see my psychiatrist anymore. My first few months were great, I was able to easily communicate with my provider and have follow up appointments whenever needed. She was able to prescribe all the other medications I was taking besides just for adhd. Then things started going downhill. I would have appointments for followups that would be canceled the day-of after waiting for months to be seen. Then this past month, radio silence. Their phones are shut off, emails aren’t responded to, and my prescription refill was never sent in. All the while they’re still taking my payments, of course! I’ve found another more legitimate service this week and have canceled my Done membership and will be reporting them to my state board of health for malpractice. ETA: I find it hilarious they have somebody responding to all these horrible reviews of their malpractice but don’t respond to their patients calls and emails to be able to get their meds. Absolutely horrible and ridiculous company. There are plenty of other real online health clinics to get your meds, go elsewhere!

Final update: I spoke to done through a Scheduled call yesterday (Saturday) to get clarification of my status. The CSR told me my script was sent just “18 minutes ago” to the pharmacy despite being told the day before it couldn’t be sent. Still nothing. No text, no email, no update on the website it was sent. No prescription at the pharmacy. I’ve had it. I canceled my services with them and already found a new provider. I got a call today they tried to send it but couldn’t because I deactivated my account. If it was sent to my pharmacy at 1 pm how did deactivating my account 9 hours later effect the provider sending the refill? Update 3: when I spoke to done I requested an email that said I would get my script filled in 72 business hours. I got an email that states “we have escalated your concern to our other TX providers if they can issue a bridge refill.” When I spoke to them earlier I was told they were able to do a bridge fill not that they were waiting to see if they could. More conflicting information provided by support. Update 2: I did receive a call back. I was told a collaborating physician would fill my script within 72 business hours. So their response was wait more. I will update if I actually get my refill or not. Update 1: requested a phone call. Will update if I actually receive help. Doubt it since no one has told me the truth or helped me up to this point My first month was great. The second month was great. Then it went from bad to worse. It took 3 weeks for them to get my medication filled when CVS stopped filling meds event though I contacted them 2 weeks prior to needing a fill. This time it’s been 12 days and nothing but vague please be understanding we’re working on it. No one can tell me what is going on and everyone tells me something different. I was being told by their social media team (the only people you can really get a hold of) that they were working with my provider as some are having issues learning the new refill system. Last night I got an email stating they can’t get a hold of my provider. If you look at the complaints history on Trustpilot you’ll see a trend of bad experiences starting around the same time. I had to ask for a refund no less then 20 times before anyone actually gave me one. I was told they would pass it along to their care team but after sending more messages demanding one all of a sudden the social media person could issue it. I had to post all over social media about my experience before anyone responded and that was only after they deleted all my comments because to quote them ‘it is relatively irrelevant to our marketing’. In order to find a phone number I had to call my pharmacy and ask them for a contact number. It was then I learned that my original provider isn’t the same person who sent my prescription in last time. So I have no idea who my actual doctor is. After emailing them I got an email that I needed to set up a follow up appointment. The only appointments were in October. Then I talked to the social media person who told me I didn’t. Then when I called they said I did but also had a refill request and they would call back by the end of the day. Shocker-no call. They turned off phone support on their website, no one answers emails unless it’s to send out generic responses once a day at most, and you have to spam their social media account to get a response there. They advertise 24/7 support but that is a lie. They prescribe medication for people’s mental health that is dangerous to quit cold turkey and then they force them to do just that. I understand issues arise which is why I was very understanding about going 3 weeks. It wasn’t there fault CVS wouldn’t fill (tuns out it is but that’s a rant for another day). This time it’s the lack of communication and everyone telling me something different. I feel like they’re telling me whatever they think I want to hear so I’ll shut up and they can keep billing me. I wish I never signed up for Done. Before Done I only knew my brain when it was untreated for ADHD. Now I know how much better my life can be with treatment but without insurance it’s going to be too costly to get a new doctor/prescription. Treating my ADHD helped my social anxiety, executive disjunction, impostor syndrome, and depression, on top of helping my classic symptoms. Now I’m forced to go back to a life where I can barely function day to day and it’s harder now because I know it doesn’t have to be like this. Done is an awful company that doesn’t care about people. They push drugs for profit and I look forward to the day I read they are shut down. To all of you out there that are in my position I am deeply sorry. I hope you’re able to get help.

I have been a patient with done for about 3 months and I have not been happy. First month I had not issue. Prescription was sent to the pharmacy and I was able to pick it up right away. Second month the doctor was a week late sending my script to the pharmacy. Now my third month I have not received my prescription. I had to change my pharmacy and now I can’t get a hold of the doctor to send my script to the pharmacy. I am really thinking of canceling my prescription since I’m paying for the doctor and I am not able to get them to return my messages in a timely manner.

Just adding to what everyone else is saying here. Pharmacies are refusing to fill their prescriptions, impossible to get a hold of anyone by phone, and any message/chat response is vague, scripted, and takes days to get. I have been trying to have my prescription refill sent to another pharmacy for 4 days now, finally got a response that this transfer could now take another 5 days, and that they needed ME to call the pharmacy and my insurance to verify that this new location would fill. Can’t wait to start this process all over again next week….I would recommend to save/screenshot all messages and emails, I’m sure we will need them sooner than later.

I had to fight tooth and nail to get my script sent to the pharmacy after my $200 appointment and diagnosis. Since then, I have sent multiple messages and emails over the last several weeks because I am now a month without medication (my second refill). No one will answer or help. I have been charged $ when no services have been rendered. Your only other option is to "schedule a call", but availability for that starts 2 weeks out. I am about to be billed for my third month. Such a scam.