Done.Reviews of donefirst.com

DONE does NOT deliver. Wish I could give them ZERO stars. I was assured back in May that the delays were a one-time thing, they would be resolved, they were working on it, we are sorry, and we care so much about our patients and are "working on the issues you've outlined." (I've heard it all) Once again, here I am in July, can't get anyone to reply after a couple weeks -- which means I'm without medication, and had to stop it abruptly for the second time. This is cruel. It's also fraudulent. They continue taking customers' money, but don't follow through on their end. How can this be OK? I imagine someone is already pursuing legal action, and I'm ready to join that fight just to save others from experiencing this same hell. DONE - SPARE ME the canned response, too, that tells me how concerned you are to review my feedback and how much you're working to resolve the issues we have outlined. Complete nonsense. You are NOT concerned about these issues, or you'd be following up every single day until the issues are resolved. The last time I wrote a review I got your canned response which asked me to reply to your message for additional information. I did, and guess what? NO response. Wow, what a shocker. You should be absolutely ashamed as a company. To anyone considering DONE --- even if you've had a good experience in the past --- it's only a matter of time. Take your money and RUN.

Scammers. Total scam. I’ve tried reaching out numerous times and was promised resolution that never came. They are simply stealing. Update- after this review they called. Said they’d have my prescription by tomorrow. That’s what they said one month ago. I asked why they didn’t refund my money and cancel my subscription and she said “cause we’re trying to help you”. I said it wasn’t helpful to take my money and not give me medicine for months. She hung up on me. Thanks, Gayle. You’re a thief.

Done was great in the beginning. Provider seemed to care, refill (with adjustment the second time) was on time twice. Now I’m 2 weeks past requesting a third refill and can’t get in touch with anyone and am out of medication. Their emergency line is a joke. I got a message that they’re “undergoing portal changes which are causing delays”, which frankly is no excuse. If I don’t hear from them in the next 48 hours I will be disputing all charges from them and cancelling my membership. So disappointing. UPDATE: Scheduled a call using the link they provided below and they never called me. This company is absolutely ridiculous.

The past month has been a nightmare. I have not been able to reach anyone at DONE for over several weeks now. Ive sent multiple emails have called the urgent line ect. I believe this company is fraudulent by taking our fees and not providing services. Im very frustrated and disappointed.

I want to cancel my membership as I feel the quality of service I get isn't worth it. Refills take forever to be sent and the back-and-forth isn't worth it. I paused my membership as I was unsure if I wanted to continue. Now, I wish to cancel it completely but I cannot access the deactivation page. I am redirected to a page that says my membership is paused until the 17th (today) and that I will be charged if I unpause it. There is no option for cancellation so it seems I will have to send an email to support and request the cancellation. This is so frustrating.

I have been waiting for a refill on my prescription for over 12 days now. They never answer you, they provide no service, there very quick to take the money out of your account though and leave you out to dry. All you’ll receive is an automated message that says they’ll get to it in 2-3 days and I’ve received about 1000 of those emails and nothing changes. I’ve reached out on every social media platform and again the same BS automated answers with no action. It’s theft at this point.

My review is the same as all others here. Can’t get a refill, can’t get in touch with anyone, no one at Done would care if you commit suicide as long as they keep getting your $80/month. Such a promising opportunity to provide accessible and affordable mental healthcare. But just like the rest of this country and world, Done gives zero effs about your mental health and all their effs are about money.

I cannot believe I didn’t read the reviews before I signed up with Done. I was mortified about what I learned after my initial visit. Beware when you sign up because you will be charged BEFORE you actually see someone. And if your lucky enough to get that initial visit out of the way, you will be ghosted after that! I was “prescribed” Adderall, which is no surprise because I had already been on this treatment plan with Ahead, my previous treatment facility. Sent multiple messages and received a few generic auto-reply style messages after waiting a few days in between each. Calling the my assigned pharmacy multiple times looking like a fool each time. And then finally, nothing. I won’t bother calling or putting forth anymore effort to resolve this issue. But know this, getting help for my ADHD treatment (by Ahead inc.) after putting it off for decades changed my life for the better. I’m very disheartened, as I am sure most people having to migrate from Ahead to other despicable companies like Done are. What Done is doing should not be allowed to continue. Your taking our hard-earned money and not providing a single solution for it in return. You are thieves, no better than Bernie Madoff and his pyramid schemes, or ENRON. If your reading this review, take your business elsewhere! Deactivated my account and didn’t get so much as an email confirming I had canceled my membership with Done. I will be disputing the charges on my card and then I’m DONE.