Done.Reviews of donefirst.com

Title says it all. I was told it was already sent and it would be ready on the 14th. They only respond on here so what's up?

If I could give zero stars I would. Absolutely horrid service. Every month the medication is late, there is no customer service at all, and you cannot speak to anyone directly anymore. Every month I have to chase down my prescription to be sent to my local pharmacy. Every month my prescription has been late at least a week--and Done does nothing about this at all. I would not recommend using. I will be cancelling my subscription and utilizing a different service. Edit after their reply.......I got online and filled out a form for a new client call and of course I was able to get a call within 1 hour. I explained the issue and Done stated that since they are merging portals there is a delay......blah blah blah.....seems unless you give a bad review on Trust Pilot or navigate the hurdles they set in place they don't care about their patients. Actively seeking other avenues for medication at this time. Still less than a 1 Star experience.

This company is so inconsistent. They have streaks of doing what they are supposed to and providing medication on a timely basis and then they just screw everything up. They don’t ever screw up taking the monthly subscription amount the same time every month though. Can’t say I recommend unless you enjoy choppy service.

Update: They refilled my prescription but 1. It was incorrect and 2. My pharmacy won’t fill it because it is not from a local provider. It has now been 14 days. What a horrible company. Update: They finally called me after leaving this review and said my prescription would be “expedited”. It’s been over 72 hours and STILL no update or refill. When logging in it even says my prescription will be ready in 19 DAYS, as if they refilled it!!! Well, I tried to hold out before writing a bad review but am experiencing the same issue as everyone else on here. I've been using Done since March and it started out great. The delays/issues started in May. I have tried multiple methods of getting assistance from Done about my refill, including messaging through the platform, calling the urgent number (it goes straight to voicemail), scheduling a call with the urgent care line they keep telling people to use on here (they did not call), and emailing support. This is obscene...you are preying upon a vulnerable population. The refill is now 8 days late.

I logged into zoom and waited a whole hour and 20 minutes before giving up. Then received a $179 charge immediately after! I never heard from the provider, and then was informed that I had ANOTHER appointment scheduled that I did not schedule. I am currently on hold with my bank to dispute the charge and any future charges they try to make. DO NOT USE THEM THEY ARE A TOTAL SCAM! EDIT: a response to their response. Nope, I will not be scheduling anything else with you, why, so you can charge me another $179? No thank you. I’ll wait for the bank to finish with the dispute. I found out that you charged just to make an appointment that you never showed up for and then charged me after the appointment that I never even had! EDIT: After posting this review they did refund the $179. I still have not heard from anyone, and I cannot remove my card info from their site. A friend of mine has used them for about a year and informed me that she has been charged for the last couple months but has not received any medication or info from them, but that she had been getting notices that they were shutting down or something. This company still seems REALLY fishy, I definitely do not recommend.

At first, everything went well. The RX re-fills were on time and if I needed to change my RX I could make an appointment with my provider within a reasonable time frame. Now that Done is under scrutiny their services have drastically gotten worse. For the past few months my RX re-fills are at least a week and half late. I have to call or reach out every month just to try to expedite the process and remind them I'm still waiting. Making an appointment with my provider is difficult because available appointments are at least a month or two out. EDIT: (07/19) Representative from Done. reached out to try and resolve any issues that I had. Salve was helpful and listened to all of my concerns and I was told that I was to be given a new provider and pay extension for my trouble. So far, Done has seemed very sincere about rectifying any issues. Hopefully this works out. EDIT pt. 2: (11/21) After a few months of smooth sailing, I didn't get the usual timely response to prescription renewal request (sent 11/13). I followed up on (11/18) and then received a message the next day (11/19) that my provider is no longer with the platform and they "will be working on finding a new provider". I then made an appointment to speak to someone and after speaking to a representative, I was told that they were going to forward my rx renewal request to "urgent something" for another provider to approve/send out my RX to my pharmacy. In which no time frame was confidently given so I'm essentially dead in the water with no medication and having to go cold-turkey, unplanned.. during the holidays. I DONT UNDERSTAND WHY I WAS NOT INFORMED ABOUT MY PROVIDER LEAVING THE PLATFORM UNTIL IT WAS WAY TOO LATE. NOT ONLY THAT BUT NOT EVEN HAVING A REAL SOLUTION FOR ME? NOW I HAVE NO DEFINITE TIMELINE ON A. GETTING A NEW PROVIDER AND B. WHEN THIS "URGENT REQUEST PROVIDER" IS GOING TO HELP ME OUT AND C. NO MEDICATION

Response rate is zero. Always dropping the ball and never hearing back. Cannot get a prescription but still getting charged a fee. I've had to email/message them for the past 1.5 months with constant follow-ups. Still nothing to this day. Avoid if possible. Simply not a good service at this point in time.

Always late with re prescribing meds, without fail you’ll be waiting a week or more. You can’t even contact anyone about it. Appointments are like 6 months out, so if you have a problem with the meds too bad. Really really terrible service. You don’t even get a therapist, just meds. You’re paying them $80 a month for absolutely nothing