Done.Reviews of donefirst.com

I paid for a year up front because after my initial consultation everything seemed above board. My prescription was called in straight away, my requested adjustment in the first month was handled promptly. Now that I am in the third month, I have been getting the runaround for 10+ days. Excuses (when you can actually find someone to speak to or reply to you) include technical glitches, system maintenance, miscommuniciations with providers and pharmacies. After attempting to get in touch and many messages through the platform, emails, a call with the Urgent Help line team and a confirmation text that my prescription was sent to my pharmacy over 48 hours ago, I still do not have my prescription. My pharmacy has had no request. I called a number found through a google search and after the phone rang for 3 minutes someone finally picked up. I insisted I stay on the line when she called my pharmacy to confirm they have not received my precription then she offered no timeline on when this situation can be remedied. I clearly am not the only one in this situation. If you are considering signing up, please save yourself the angst and the stress. Done claims to want to make mental health care more accessible, but in fact they are fostering the exact opposite model by creating stress and angst around paying money for services not rendered (or partially rendered). Please do more research than I did and find a better provider. And whatever you do, do not pay for a year upfront to 'save 20%'

Do not use this company... it's now a scam. Most pharmacies will no longer fill prescriptions for controlled substances from teledoc companies, as the COVID exception is expiring. Done will be out of business soon, and they've stopped responding to emails/calls. Reported them to BBB and my state as fraud

UPDATE: I did get a partial refund, but they are actively trying to remove my review, saying that my experience with them was not “genuine”. It is completely genuine. My rating remains a one because zero is unavailable. My now doctor also told me about this company and their problems… It is not a drug shortage problem at pharmacies; it is a sham company. And these “positive reviews” smell a bit fishy to me. Just saying. Unbelievable. At first, I had no problem. Recently they haven’t filled my prescriptions and won’t answer me about that. I paid for the year and I am certain I’ll never be reimbursed for a pro-rated amount. The company has apparently folded, but they STILL want patients. The only way they do talk is by asking me to activate my account. STAY AWAY!

Time came for a refill and no one can give me an answer as to why there is an issue. I have now sent 10 emails and requested a meeting and still no one has gotten back to me. I will be canceling in two days once it marks the weeks since they have not fixed my issue. This is a scam and a disgrace for people seeking help for their mental health. I will be apart of the lawsuit when it come out eventually.

I thought I had already posted about how horrible this service was before…. But these guys actually had the nerve to follow up 6 months after cancelling to leave a review! Well, here is an update: The Done ‘service’ is the absolute worst experience I’ve ever been given from an entity claiming to be a “medical service”. They honestly should be sued. Horrible. Worst customer service I’ve ever seen. Bad. Bad. Bad.

STAY AWAY FROM DONE FIRST. I’m not a “write a review” kind of person. But this experience with Done had been so aweful, I wanted to warn everyone else. It almost seems like a scam somehow. Prescriptions are always late, sometimes by weeks. No communication at all! Good luck trying to get a hold of anyone. I mean, I could go on and on. But just take my word, the cost is not worth putting up with this companies lies. Mark DONE off your lift FIRST.

It has been three weeks since my initial consultation and I still dont have a prescription filled. after two weeks I had to leave a review on this site to get any movement from them and they finally sent my prescription in BUT, when I called the pharmacy to check on it they told me the rejected it because it was written by a Nurse Practitioner, not a licensed doctor. The State of Michigan requires these prescriptions be written by an MD and Done, for whatever reason, doesn't know this. I have to leave reviews on this site because this is the only way to get Done to do anything.

I wish I would have read the reviews. I scheduled a prescription refill over 7 days ago, nothing from them. I've been out of my prescription for several days now. The support line for "urgent matters" redirects you to their website to send in a ticket. They charged me $80 this month, and I have a late prescription. Their "24/7 support" really means that you can send in a ticket 24/7 and hear back from them whenever they feel like it. Update: I scheduled a call with the link you provided. No one showed up.