Done.Reviews of donefirst.com

It’s been over a month without my prescription. I was patient because of the recent pharmacy changes. I waited over a week after my prescription was already late before I even reached out. I now have emailed and contacted them through the website on several occasions. They prescribe me my antidepressant and luckily my old pharmacy allowed me one refill but I am about to run out and now I am facing the possibility of stopping this medication cold turkey, which is dangerous for my mental health, because no action has been taken after a MONTH. I’m even due for a refill again and not even that was called in. This is messed up. Update: Done reached out to me to get extra information, which I sent them. Still no one reached out and nothing has been done. So I used a link I found on here to set up an “urgent” meeting with a team member. I left work early for it and everything. They were supposed to call the phone number I provided. I never received any call. I’m baffled at the level of negligence.

My pharmacy BANNED any prescriptions filled from Done and Done continues to charge my my monthly fee. I tried calling, leaving a voice mail, emailing, and event set up an appointment using the link they keep providing in these comments (doneUrgentLine). Nobody showed up/called me for my appointment. This company is a scam.

This company will take your money and run! I’ve been using Done for several months now. There is an issue with getting my prescription every single time. It takes a ridiculous amount of time to get a response from the provider care team and half the time they don’t address the actual problem. Try to book an appointment with the provider? Absolutely no appointments available. My pharmacy can’t even get ahold of them. They tried calling every day for a week and got no response. DO NOT sign up with this company. This has been the biggest waste of money with horrendous service. Trust me, you will regret using this company.

Unresponsive is an understatement. I have been trying to get my refill rx for 2 weeks. No one answer the phone, zero response on the portal and I just did the urgent request today and they were due to call my cell at 2:15. No call. Very frustrating as it was great early on.

Can’t reach doctor for pharmacy verification. No way to contact to get this done. Feel like I’ve been scammed out of $200. Highly advise to use another service or just go to a doctor. Edit: Tried scheduling through the link provided and I never received any call.

Was great for the first few months, refills were called in on time. Until the physician decided to up my dosage MONTHS ago and still has not changed my prescription with the pharmacy. My refill was 11 days late being called in this month. **update- they scheduled a call with me at 11:30am today & never called.

My first appointment via zoom was two days ago, a clinician never joined the meeting and it timed out. I was initially told since I “missed” my appointment that I could reschedule another one, FOR AN ADDITIONAL $125. Calling customer service is impossible, no one answers, you have to request a call through their site. I finally reached someone who rescheduled my appointment without an additional charge. My appointment this morning was basically a joke. I told my clinician that I was interested in not just prescription therapy but counseling as well, she more or less laughed that off but said she’d forward me a link after we finished with some recommendations (never received the follow up email). At the end of our talk - which was her reading off of a screen - she told me that she was going to forward my file to the doctor for review, that I most probably had ADD and needed medication. Less than an hour later I get an automated text that said that while Done appreciated my interest in their program they wouldn’t be assisting me, that my account was closed and that I wouldn’t be billed FURTHER. They’re keeping the $199 that I paid for NOTHING. I’m disputing the transaction - this is clearly a bogus money grab.

Fraudulent. They do not care about their patients. They have horrible support and it’s next to impossible to speak with your healthcare provider.