Done.Reviews of donefirst.com

Pure garbage company, even as a member who paid up front for an annual plan with monthly auto-refills they still give you the silent treatment. Run away from this company, fast. I can’t stress this enough. FAST! Attempted to contact them multiple times, during their “hours” and all calls went to voicemail. I left voicemails with no response. Left messages through the online portal and it was consistently one person pushing me down the line stating “your prescription request is now being expedited with our prescription manager” or some fake statement like that. Attempted to get a pro-rated amount of my money back for the remainder of the year I would not be using there service and couldn’t speak with anyone. Cancelled and letting my bank pursue the reimbursement due to their failing to hold up their end of their service agreement. Cancelled account and likely won’t hear a thing from a reputable person at Done to either refund my money or convince/show me to come back.

They basically stole my money cant get them to move presciptions or talk to the doctor. Update: I charged back on this company. It’s really upsetting. They provided me an appointment within 12 hours.. but then when they had to move pharmacies they said it would take 5 days and there is no way to speak to the provider. After 2 weeks plus I called my bank and said they stopped responding. The support email is dead they never replied and instead of having the provider move the prescription they provided some protocol bs and avoided contact. I recommend other online providers that are transparent.

It WAS going great for about 7 months now. My provider was nice. Now suddenly you cant call them, my prescription has not been refilled, and I'm out of meds. I was so happy to finally have relief and not have to jump through hurdles to get there, now its just ripped out of my hands with ZERO warning. Now, whatever DONE is trying to avoid by not addressing their patients is going to make it worse for them when they also get sued for causing so many people to just suddenly stop taking meds. Also what does this have to do with COVID? Why was it even an exception in the first place...why would you just get a bunch of people put on medication and suddenly take it away? I was very happy with them at first but now they have just charged me and I have nothing. I'll take down this review if they get me my refill TODAY. Or I will be disputing the charge on my card. Update: Moved to the "priority list" after this review. Never got a phone call. My doctor seems to be gone and I have someone else now. This is sketchy

I've been pretty torn about writing this review because at first, it was really great and it felt like such a relief to finally be able to receive treatment for something I've been struggling with for so long. My provider had also been so wonderful and understanding. But since about 3 months ago, everything has become awful. Nobody even bothers responding to emails or any forms of contact anymore, and it takes WEEKS to even get some update on prescription refills. But what feels even more awful is the utter lack of transparency - it feels like they just give you cookie-cutter responses and pretend like everything is fine, with no solution or suggestions about what to do. In the meantime, people are struggling to get the medications they need, the treatment that is absolutely crucial for their daily lives, and they just take your money. I've noticed the patient portal doesn't even update anymore, it's been frozen on "your request was sent 8 days ago" when in fact, the request was sent in over two weeks ago. It feels like an utter scam, and I have a suspicion that my bank account will be charged precisely on time while everything else is ignored or late. The fact that they are still trying to actively recruit customers is what prompted me to write this review, so that hopefully, another person can avoid the stress from dealing with this company.

Out of medication with zero response from provider, my auto-refill request went out 3 days late and has been processing for 7 days now, today will be 8. Completely out of medication and in the middle of school finals!!! I have emailed every day no response, I have spoken with phone support every day and they can’t do anything except message the provider. It took 3 months to get initial appointment, and at my first follow up appointment (4 months later because it kept canceling and rescheduling) I was told by the provider they did not have time to speak with me about dosing concerns because they had over 1000 patients and were too busy. I have never felt so ignored in my life. Prior to this month, my refills went in like clock work with no issues. I don’t understand what is happening. Patients on Reddit said the only way they have gotten a response is by posting here, so here I am. PLEASE HELP!

I’ve been using Done for a year or more. Very little to no issues until now. There use to be a number you could call and reach a rep at. Now, you can’t even get a hold of anyone when you make an appointment on their website. I’ve sent multiple messages, emails, left comments on their social media ( social media they are still using to try and recruit new patients mind you) AND HAVE RECEIVED NOTHING. My prescription is due today. It’s been pending on my portal for 3 days already. I don’t think in any regards I’ll be getting it as I seen my doctors name (Dr.D**ker) specifically mentioned elsewhere isn’t allowed to prescribe anymore. Do not tell me to schedule a call on the urgent line. It’s bs. If you’re going to respond to this review, SEND MY PRESCRIPTION IN, so I can move on from this company. I’m giving it til later today before I report the $79 you just took from my account yesterday as fraud. If this company is going under or being investigated, your patients deserve to know what’s going on. Instead you have 1000’s of patients without medication now! Shame on you. Edit # 1: scheduled a call, someone did call me with nothing of value to add. Told me my clinician was being coordinated with and that they were placing urgency on getting my prescription sent in to give them 24-72 hours to get it sent to the pharmacy. Even though my prescription has been pending in my portal for 3 days already and today I have no medication going forward. They also said I can contact them up to 5 days early so as not to run out of my medication. I again reminded them it’s been pending for 3 days. To which I only received an apology. I asked why there is so many complaints online about them and if the company was going under and if my clinician was even allowed to prescribe medication anymore to which they denied anything was going with the company and my clinician was allowed to prescribe still. They gave generic answers and told me to keep my line open so they could tell me when my prescription was sent in. I will update if anything changes.

Hello, I signed up for this service and had my first appointment with my provider who was very kind and helpful and stated she sent my prescription to my pharmacy. My pharmacy has still not received any prescriptions and I've reached out to the provider, as well as called the support number and left messages, as well as email support daily in an effort to obtain some sort of help or response. I have yet to receive any other information. Seems like they are taking the $199 up front, pocketing it, and banking on people canceling after not being able to even use the service.

I have been a customer with Done for over a year now. Everything was great at first and I couldn't be happier. However, the past three months have been UNBEARABLE. I have been back and forth with the (extremely slow to respond) support team for literally two months now. They are not filling my prescription even though they continually are pocketing $79 from me each month. I found out finally after asking multiple times that they no longer have a provider in Ohio. So they are comfortable taking my money even though they had no clinician in my state???? And they didn't tell me my clinician left Done... I only found out because I wasn't receiving any communication from him nor were my prescriptions being filled. It's an absolute nightmare. I was told I would be credited my $79 fee for July. To no one's surprise, they did not do that. This month has been exactly the same. My "clinician" (that they confirmed still does not exist) has been "working" on my refill for over 10 days now. I have talked with customer service 3x in the past week. I was told I would get a refund for the last month and this month... since you know, they are behaving ILLEGALLY and taking my money for 2 months now without delivering any services that are guaranteed for that cost. But again, to no one's surprise.... I have received no refund and no prescription refill. I've asked after every phone call I have to send me an email documentating our conversation including the promise to refund the fee for the past two months and I have yet to receive anything. This business is blatantly acting illegally, with no concern for moral or ethical behavior. They are horrible people, that at best, started with good intentions, and are now simply scamming folks out of money. DO NOT USE DONE NO MATTER WHAT! You will lose your hard earned money and spend 2-3 days waiting to even hear from their support team.