Done.Reviews of donefirst.com

The therapeutic was rude and didn’t show he really cares to make an accurate diagnosis. He just asked me some basic questions then prescribed medicines and drop the call in rude manner. Another bad signal is that they were asking me about a pharmacy other than csv, walmart or safeway… I think they are banned for some reason. I don’t think this company wants to really help people to improve their mental health they just want to make money prescribing medication without really digging into the patients clinical history. If you really want to have a professional treatment contact a therapeutic and meet them in person these are the kind of things that shouldn’t be done online since a human contact is needed and treated respectfully and not like a thing to be processed in production line. Don’t spent your money, look for real therapeutic.

I really wish I was coming here to give a great 5 star review. Had it been 6 months ago I would have. But today is a different story. My husband has been with Done First for almost a year. In the beginning it was a god send because getting my husband to go to the doctor is like pulling teeth out of a hungry bear, not happening!! He was comfortable with the platform and how things worked and the medication that was prescribed helps him tremendously. But over the last few months things have gone downhill with Done. First his provider quit the service out of the blue, and he was moved to another, ok no big deal, things happen. Then over the last two months he has struggled to get in touch with them, and has been told there are no providers in our state, but that his prescription will still be sent by the covering provider. Then I’m the last two wells weeks, my husband has been lied to, strung along, and talked to like he’s an idiot. Him being the very intelligent man he is, is offended that they would insult his intelligence with the continuing lies. He would respect the truth way more. If your not going to provide the service he pays for monthly then just say that. Yesterday he was told, the a Dr. Brody(??) would be sending his prescription at 7pm, and I requested that he recieve a call back when the prescription was sent. The supervisor we were speaking to said absolutely sue would call back when the prescription was sent, and also add 15 days to his membership for the inconvenience. 7pm came and went, no call from anyone. It is now the next day and the pharmacy still hasn’t recieved anything, and now that it’s Saturday we won’t hear anything until Monday or later, if at all. This is unacceptable, and dangerous. To watch my husband withdrawal from medication Done put him on is heart breaking, as we have never been through anything like this. Shame on you Done First. Fix the issues or shut down. Be honest. We will respect honesty more then silence. -A sad wife PS. Done we have already scheduled call after call with the email you provided, and no one called at the alotted time. So don’t come on here to reply like you care, because it’sobvious you don’t. You can reply to a bad review with more lies, but can’t do what you say you are going to do. Your reply to this review is an insult, send my husbands prescription if you want to do something helpful. Cuz your reply is just more lies, Done won’t even call at the time we schedule. Call him now and fix this problem, that is the only solution.

If I could give less than 1 I would. There is no rating too low. Medication errors. Lies. Circular talking. No contact with providers. No contact with staff. They love charging your account though. Avoid at any and all costs. The worst business I have ever dealt with. Edit: I think it’s a big statement that they seem to have a full time position for dealing with bad reviews (like on here) but can’t provide results to customers before it comes to this. No one wants to pay for a service just to complain about it.

I just waited 25 minutes for my initial consultation with Done and the provider never showed. I was, however, charged already. There is no information on the website to contact customer support and the "urgent contact" link the company has posted in other reviews is just another place to make an appointment which I don't trust would actually work. I sent an email to support requesting a full refund since that's the only contact information available.

I’ve been missing my medication for almost a month and a half!!! Several pharmacies have opted out to not refill medications from Done First and I have no idea what pharmacy will even accept this provider. I’ve gone through THREE pharmacies with each pharmacy taking up to a week to figure if they’ll refill from Done. It takes so long to get a response, and then when I thought a pharmacy would accept the refill, I have problems getting a Prior Authorization even though I got one last month?? Now I’m paying for their monthly service but it’s been practically 2 months since I’ve received absolutely anything!

Worst company I’ve ever had any experience with. Been waiting on a refill for over 3 weeks and after contacting them several times they finally sent it in to my pharmacy yesterday BUT GET THIS they now marked it where the pharmacy HAS TO give me the name brand instead of either the name brand OR the generic brand that I was given last time and guess what? My pharmacy is out of the name brand. Also they have reviews disabled on their Facebook and yelp etc and don’t bother commenting on their Facebook and Instagram accounts because THEY DELETE YOUR COMMENTS AND BLOCK YOU AND THEY DO IT TO EVERYONE

The first few months I didn't have any issues, but now this is the Second month in a row that I have submitted for my refill on my prescriptions, which I am NOT supposed to miss or be off of suddenly(anti depressants/adhd medicine) and the pharmacy almost a week later hasn't received the request. this is unacceptable and puts people at real medical risk.

Wish there was an option for no stars! Absolutely worst service I have ever used. The first refill I was supposed to receive was completely wrong and it took over a month to get corrected. After that, even though I subscribed to “auto-refill”, it took 3-4 weeks to actually get the refill. Finally after waiting over six weeks for the most recent refill and still not receiving, I let my subscription lapse because I was tired of paying for a service I was not receiving.