Done.Reviews of donefirst.com

Requested a refill a week ago, still nothing has been sent to the pharmacy. Sent a message asking the status, no response. I am now without my medication, which is not OK with me.

So unreliable. It’s been a month since they were supposed to call in my prescription and I haven’t gotten a response to any of my messages. This happens often. But of course I’ll still be charged my monthly fee even if I don’t receive any treatment.

Update: The problem was resolved 100%. I will bump them up to 2 stars. However, they called me at work, 3 times, back to back. Complete scam. My payment wasn’t due until today. They tried charging my card two days ago. It didn’t go through so I switched to another card with available credit. They claimed they ran the card today and it was declined. Not true. I get notification if the card is declined. I contacted my credit card company. No record of an attempted charge and I have available credit. They immediately cancelled my account. They day isn’t even over. I have to start over with a new appointment and the initial $200 fee. It’s obviously a scam to obtain a higher rate. I will be filing a complaint with the Texas Attorney General immediately following this review.

The poor reviews are, unfortunately, well-deserved. Customer service doesn’t exist. I had an appointment last Sunday (7/3) and have yet to have my script updated. I have completed the post-appointment survey, sent in emails, made multiple calls (after 10 minutes the auto recording says my call can’t be answered and to try later), and sent in messages through their system. I haven’t heard anything in FIVE full days. Ridiculous and unprofessional. Medication is not something to wait around on when it’s necessary and important for patients’ mental health. I’m beyond disappointed and fed up. EDIT: Update - my prescription finally got sent to my pharmacy after a week and a half. Never heard anything more about a discount after everything. Still don’t have my new medication shown on the dashboard.

I just cancelled my membership with Done. The 2-stars are for the clinicians' professionalism during online appointments. Other than that positive note, my prescription refills were late every month of my membership and customer service interactions were cordial, but seemed disorganized and often led to nowhere. I'm currently 34 days without medication due to very poor customer service follow through on a prescription refill request. Thanks for the initial help, but being a customer has not been worth the hassle nor the cost.

The service is great in the sense it allows adults with ADHD find a provider to help them. I suspected I had it for years but was always afraid of the stigma of the medication needed to treat it, so I never brought it up to my doctor. Done is great as the connection me with a provider who helped me immensely. The only issue is when things do not work (ie pharmacy does not receive an rx), the customer service is painfully slow and inefficient in helping. There is no publicized phone number, so you rely on email support that takes days to get a response. Done has a lot of work to do as interruptions in getting medication is unacceptable.

Time for a refill? GOOD LUCK. I pay all this money, and when refill date approaches, I get extremely anxious at the fact that Done will make it extremely difficult for me to get my medication. - They rarely take proper action(s) that a situation calls for. - They are closed on weekends. - My nurse practitioner will not consider a long holiday weekend when a refill is expected (or she simply doesn't care). - Extremely long wait times for follow-up appts. When you are prescribed a controlled substance, you trust your provider to exercise reasonable care and caution, to protect you from potential harm or risk. You will not feel safe with Done. Trust me when I say this. You will be nothing but a paying client in a database. Your nurse practitioner will likely be too careless to click the "order refill" button on his/her computer screen when your medication runs out. Being off of a stimulant medication for even a day is a nightmare of an experience, and neither Done nor your nurse practitioner will seem to understand that. Also, I am mind-blown by the audacity of Done to quickly respond to negative trust pilot reviews, yet completely ignore patient requests/emails through the portal.

I was hopeful, but I haven’t had my meds come on time ever without my intervention. Onetime I went without my meds for over a month and that was with me communicating regularly. Having the appointments online is very efficient, but getting my meds is an even bigger hassle than with my regular doctor. For example, my meds didn’t change. I ran out 3 days ago and I had skipped a few days not taking my meds (trying to create a buffer), but here I am without my meds. I asked my pharmacy if they had received a prescription. They had not. I am over 15 days passed when the order should have gone in. I have contacted customer service, but the only time I got movement was when I called the phone number. Problem is I can’t find the number anymore.