Connor E.
I was shorted at the pharmacy due to…
I was shorted at the pharmacy due to shortages nationwide. I have needed my script refilled coming up on a week now. I messaged my provider a week prior like they told me to and heard nothing back. Messaged them several more times and now it’s been two weeks with no response. I have gone 5 days with no medication.
Response from Done.Jul 22, 2024
We are so sorry that your experience does not meet the high level of care that we strive to uphold. We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.