Done.Reviews of donefirst.com

This is a drug ordering service it's not anything else. The nurse practitioner I saw gave me no recommendation on what medication to try, and when I asked about another medication, she just said, so you want to try that? And when I asked about taking it with current medication I am on she said oh yeah I don't think you can take it with that. What?!

This is a second review. I had my consultation. Costco was not listed on Done's list of pharmacies that don't accept their prescription (along with CVS, Walmart, and just about every other major pharmacy). I told my provider and he said he would call Costco in the morning. After not hearing from him all day I followed up with him and he said he would have the Done Care Team contact me. Which I guess means that Costco told him the same thing they told me. But it has now been almost 4 days and not call from DONE. This entire thing feels like a scam. Punctuated by the fact that they don't give you an option to cancel, only pause your account for 1 month before they start billing you again, if I'm ready my account correctly. And there is not customer service number to call only an AI named Jane to email me nonsense like "schedule your call" which already happened 6 days ago.

Couldn't be more disappointed with Done. Upon completing consultation, I was informed that prescription was sent to my local pharmacy, however said pharmacy would not fill it without insurance information. I indicated that I was not insured and would be paying out of pocket. 5 months later still no medication and still being debited monthly for a service that did not deliver. Like so many other reviews I've read, seems to me like Done is nothing more than a scam.

Sadly I bought the hype. The first visit was smooth and easy. The second month was smooth and painless. The third month has turned into a nightmare. I will take ownership that the card I had on file was no longer active. My billing cycle was the 17th. They tried to charge my card on the 15th. My refill date is the 17th. My pharmacy informed that to have the prescription in early so they can order the medication. The medication I take is in short supply. I have tried to communicate with DONE and no luck. I set up what I thought was a consultation with my prescribing person. I got a call from a person who was less then helpful. Overall has been a bunch of unnecessary emails with no answers pertaining to my questions. Overall experience is very frustrating and not helpful. They are allegedly in the business of helping. Don't make the mistake I made. Go see a physician in person

My script was set to be refilled on July 26th, so 3 weeks ago. On that same day, I was told that their "automatic refill" option was no longer available and I had to request one manually which I did. Two days later, I was told by my provider that my script could not be refilled until I completed a regular follow up appointment. Fine, no big deal (even though they never once asked for follow up appointments in the 8 previous months, but whatevs). Can't request one on her calendar so I had to send several emails requesting one. When I did get one scheduled, it was originally for August 11th. Two days later, it was cancelled without any reasoning, any apologies, or any attempts at trying to reschedule. I then had to write more emails, and place more calls to request a new appt. Hours later, I am blindly sent an email saying I had a new appt scheduled for August 22nd- almost one full month after my RX was supposed to be filled. Yet again, I called. Spoke with someone who was actually quite pleasant who stated that given the time I would be without my medication, they would have a covering provider write me a bridge script until I could be seen by my regular provider. Six days later and no notifications on if or when this script would be written, I called again. They said they would make another urgent request and update me as soon as they knew anything. No updates. 4 days later, I called again. They said the covering physician approved the request but that I'd have to be okay with using a delivery pharmacy. Obviously, I said YES! Why is it that this couldn't be asked in one of the many email updates I was supposed to receive? Frustrating, but whatever because FINALLY I get word that my script was sent at 3 pm on a Friday. What a pain in the a**, I thought, but it's over! Moving on! WRONG. Lo an behold, it's Monday evening and I'm still waiting on done's billing person, Renzo, to send me an email confirming my billing details so he can let my pharmacy know and they can ship my medicaitons. I've spent all day calling, asking for this email to be sent. What a ridiculously inefficient process and dumb little detail to not have sorted immediately so their patient doesn't continue to sit another 4+ days without medicine. I hate this company.

Last month, took me 3wks to get a refill because the provider hadn’t sent the script in. I tried contacting Done by telephone and e-mail, was given little answers for 3wks. Finally i filed a complaint and my refill was sent in. Someone from done followed up with me and apologized and asked that i send an email to customer service 3-5 days before my refill is due to ensure medication is sent in on time. I agreed. It’s now been 8 days since I’ve sent that email and my refill still hasn’t been sent in. I have insurance now and won’t be wasting my time with them anymore however if you don’t have insurance save yourself the frustration and time, check out one of the other big companies. This company feels like a scam.

The recent reviews are accurate. Switched providers without notice, can't get my prescription refilled for weeks, am given the runaround when I am able to get in contact with customer support and my soonest available appointment for my new provider is over a month away. This is ridiculous.

My provider was changed without my knowledge and I was charged for a new consultation that I did not agree to or sign up for. Now that I've received a text that it's tomorrow, when I go to cancel the appointment the message states I will not be able to be reimbursed given the less than 48 hours notice.