Done.Reviews of donefirst.com

This has been such a headache. I guess if you just need a quick diagnosis and RX its fine, but they in no way took the time to make sure I really had ADHD or actually assess my needs. After I got "diagnosed" with ADHD it was impossible to manage my low dose of Adderall. You can never talk to a person and telehealth calls were done with a camera off by the practitioner. I am not actually sure what her qualifications are, because her name was not on my RX bottle. Furthermore, not that many pharmacies will work with them and they are unable to tell you if any pharmacies that they recommended will actually fulfill your RX. I am so disappointed and will be cancelling my 80.00/month membership after the initial fee to have absolutely nothing useful done. below is a customer service inquiry I sent. They will respond within 3 days..... eye roll! I have tried and tried to get help from you all with no luck. I am very disappointed in this service and I am looking to find a psychiatrist here to manage my meds. Its ridiculous there is not a number to call and talk to someone! I found out my pharmacy, that you all made me use, is out of my medication. When I called to get it updated, I couldn't in fact call and had to wait on a call. At that call the person on the other end couldn't tell me which pharmacies would even fulfill the telehealth prescriptions. unacceptable. She advised I call to see if the had the medication and if they would fulfill the telehealth order. When I asked her why that was not something your company does she said because "They tried at one time but it was too hard to get people to talk to them" REALLY?!?!?! I have ADHD, you know that, and it's too hard for you to trouble shoot how I get my medication??? Where does that leave me? It leaves me being smarter than your company. I called around and found a pharmacy (that is on your list) that has the 20 mg pills in stock and asked for my Dr. to change it from 10mg 2x a day to 20mg split 2x a day. But evidentially that's too hard for your drs. to figure out so here I am on day 4 of not having my medication. Unacceptable. I understand that you have strict guidelines to follow, but YOU started a company offering services than YOU can not fulfill. I want a call from some one that can actually help me solve my issue and not someone at a call center. This is absurd for 80.00/month. I am not a junkie looking for a quick fix. I am a professional looking to do my best.

No wonder no comments are allowed on Dones Instagram page. They are a scam! First it took over a month to Ever hear Back regarding my results... Likely to prolong my monthly membership to make more $ off of me…I had to complain several times to “done support” to get any kind of response and even then I had reactivate it just to get finally get the results (which should have been given to me within the first month) which was more money to reactivate only to hear from the therapist that I don’t have ADHD!!! I have struggled all my life with this. I’ve been diagnosed several times with ADHD Over my lifetime as a child and adult!! I have been medicated for it. I had to have accommodations in school and college bc if this. and all of the sudden I don’t have it???!!!! So all these years all these doctors got it wrong???? Something is not right with everything about this. I thought this would provide the help I need while in between health care coverage but it has not! All it had done is cost me money, time and stress I don’t need. I will do everything in my power to make it known what a scam Done is!! I feel like the therapist is just mad I complained!

Absolutely horrible. Disheartening. Frustrating. No communication or support. If you are trying to take hold of your mental health and receive medication & counselling. This place will only make it worse, trust me. Find another option.

I decided to used Done to get my prescriptions because of how hard it is to get into a doctor with no vehicle and the wait time for appointments. Done was great to get me to see a doctor almost immediately. However, my insurance does not cover it and I can't afford to continue with them because it is out of my budget. Also and most importantly, I have not been able to contact my provider to adjust my medication. The client portal says you need to provide a ridiculous amount of wording just to send the message to the provider. I am upset with that issue because I would be giving Done a relatively good review otherwise.

The providers unfortunately reflect the company as much as there service. My first meeting scheduled, the doctor never showed up and cost me time away from my work and prevented necessary mental health coverage. I wasn't rescheduled another meeting until 1 month later with the same doctor, Tarek Albitar, and he closed the meeting on me two times before I could could my sound turned on, and then he was not able to be contacted again for the remainder of our scheduled meeting. There is no immediate contact available to discuss issues with providers and you need to wait until they respond to your issues up to 24 hours. Wishing my last provider at helloahead was still in business to receive proper care.

I signed up for Done and was matched with a provider, but the link they sent for my first meeting did not work. I emailed and called for assistance. I did not receive a response to my email for several days, also I called during their provided hours and it sent me to an answering machine. Then they charged me for missing the appointment. After days of trying to get another appointment and a refund, I got both. At my next scheduled appointment, the doctor didn't show up. Days between emails from support, Doctor didn't care, support didn't care. Avoid at all costs.

I went through a consultation and was diagnosed with ADHD. I was prescribed medication and have been waiting two weeks for it to be filled. I keep getting the run around and am told that the pharmacies chosen don’t accept telehealth. Done is very deceptive and should disclose these things BEFORE you pay to be treated!

My first appointment was excellent. The clinician was caring and understanding. When it came time for my first refill there was no problem and no review with a clinician. The next refil there was a problem and DONE failed to refill my RX. When I would write and inquiry I would only get automated responses stating How concerned they were and they would get back to me soon. Two weeks later and already charged for the next month of membership my rx was refilled. I also had to have another assessment with a new clinician for a reason not explained to me. This clinician was also kind and helped me by changing me to XR with a prn in the afternoon. Problem is the PA took almost 3 weeks to be approved, and during this 3 weeks I was not refilled with either as I tried again to contact DONE with no success. Only empty promise and the next month membership charge. I finally got my original RX filled and tried to reach staff about the change discussed with the most recent clinician but got nothing. On the 15th of this month I was charged my next membership fee and 2 days later had to have another unexplained review with a clinician who interrogated me like an evil FBI agent. She did agree to put me on XR without the noon PRN and said the RX would be at my pharmacy that afternoon and my meeting was over. Three minutes after I received a text message from DONE telling me I was not appropriate for them and my membership was cancelled. NO EXPLANATION. Nothing. I have messaged them demand a refund for the charge 2 days prior to this assessment and for an explanation. As of yet I have only received those empty promise emails I spoke of earlier. August 30th addendum. I got in touch with the number provided below and someone contacted me two days later, vaguely explaining what might have occurred. This person then assured me they would look into it and fix it before my current RX ran out. Well my last dose is tomorrow and here we are nine day status post said phone call with no renewed RX or contact to explain anything further!