Done.Reviews of donefirst.com

Done Health P.C. is unethical, unresponsive and dangerous for clients. I have been using Done Health P.C. for 9 months to manage my ADHD and general anxiety. When I moved to a different state and attempted to transfer my prescriptions, getting any sort of customer support was a nightmare. After numerous failed attempts to contact their support line, my prescriptions were transferred after a wait time of 18 days. The lapse in my care plan resulted in general fatigue and panic attacks. Their support team agreed to reimburse one month of membership fees to make up for their negligence. I reactivated my membership this month and was incorrectly charged for 2 months, including the month that they agreed to reimburse. It took the support team less than 5 minutes to charge my card. However, after 4 business days, they have yet to send in my prescription renewals or respond to any of the messages related to my health care. When I requested a follow up appointment with my physician, the earliest availability was 4 months away. Done Health P.C. is so profit-driven that they neglect the health needs of their clients; they don't have the support staff required to offer any form of customer service or responsible treatment plans.

IF you live in TEXAS, this is 100% a scam. They now have your 200$ and they are not going to give it back. In Texas the physician issuing the prescription has to be in Texas. State Law!! So their paid for doctors in California writing scripts for Texas does not work. Save your money, go to a real doctor!!!

While searching for a new Adhd provider on Google I came across an a Done First. After reading about the process, I scheduled my consultation. They had great availability and the pricing seemed fair. I've been diagnosed with adhd for years so the consult was pretty straightforward. The nurse practitioner I saw continued me on the same medication I had taken in the past and told me I would be able to pick up in 2 days from my Walgreens Pharmacy (he explained that another provider writes the actual rx and sends it in). He reviewed my Pharmacy info and we ended the appointment. This morning, I went to pick up my prescription and was denied. The pharmacist at my Walgreens (San Antonio, TX) explained that they cannot fill a schedule 2 medication from an out of state provider. I've tried to message Done First unsuccessfully. I wrongfully assumed that a company that does business in the state would be aware of the regulations and therefore match patients up with licensed providers. I'm very disappointed Because I could have gone with a different in-state provider that offers tele-medicine.

Update 11/5/2022. After requesting refund for October from done(never received rx, went to private office) done emails me back, claims "i received a refill(it was by a private provider not them) and then deleted my account(no warning nothing) but made sure to charge my card one more time before they did it on 10/31/2022, I auto-payed on 10/3/2022 for October, so it was 100% fraud charge. RUN!! Update OCTOBER 8/2022. Requested a refill hadn't heard back, contacted my provider and find out he's no longer with DONE!!! I DIDN'T GET AN EMAIL, CALL OR TEXT LETTING ME KNOW MY PROVIDER QUIT. I shouldn't say quit, he as a professional gave proper notice to done that he was leaving. Done just choose not to tell their patients because they are unprofessional!! Been a Patient since 2021, Was FANTASTIC in 2021, refills were sent in BEFORE due date(pharmacy would hold prescription until fill date) dr had many appointments to choose from etc, now prescription is LATE every single month, calls and messages into support get answered 2 weeks-weeks later. Calls to urgent line would ring and ring. Now they implemented this "NEW and IMPROVED" system where You SCHEDULE a call with their URGENT LINE!! SCHEDULE a call with URGENT LINE for a company that prescribes Controlled Substances is UNACCEPTABLE!!! Especially when "appointments" are DAYS away! Next available appointment is MONDAY! Today is SATURDAY! If there is an issue, prescribers and/or on all drs or very least nurse should be available 24/7, 7 days a week. They taken 5 steps back with this change.

If I could give zero stars I would. I had my assessment two weeks ago. I was told by my provider I would continue taking my current medication and she was adding a small dose of adderall. 3 days later still no prescription sent in. I've emailed and called atleast 25 times with no response. 1 week later I finally get a call after scheduling one and they keep telling me they dont know what the problem is. That they will reach out to my provider. Still no prescription, still no response of follow up to my so called "treatment". I paid 199.00 for nothing. Still getting the run around 2 weeks later and now they claim they are switching my provider because she is unresponsive. I have reported this company as well as my provider to the board of nursing for patient abandonment. If you are being given the run around you need to report these people to their respective boards. They will follow up with these people. As a provider myself it should never take this long to fill a prescription.

At this point, I’m not sure if this service is a scam. The service has been abysmal. Not a single issue is ever resolved and it’s impossible to reach anyone. I’ve paid for 6 months of service and been able to get my medication filled only 2 times. My pharmacy can’t contact Done to verify any information. However, Done has no issues charging me. It’s unacceptable. A clinician suggested I find a pharmacy that doesn’t need to verify information.

I just had my appointment with a new NP after being with the company for over a year. I have never felt so unheard and belittled in my entire life. She kept me on the appointment for an hour just to tell me I can’t go back to my medication I was on and giving me ZERO clarification other than I was once prescribed an anxiety medication. She made me feel like a piece of poo like I was drug seeking while I’ve been diagnosed and on medication since I was 17. Before ending the appointment, I asked if I was being prescribed anything and she said “I’ll let you know, our system is down” what a crock of absolute garbage. My new NP was Narges Niaroji and if you see her name pop up on an appointment, RUN. wait for a different NP. She had zero respect or reasoning for not prescribing. I felt like such scum leaving the appointment. EDIT: I do have to say after scheduling a call with support, they have resolved the issue almost instantly and switched to my old provider. They also apologized and made sure I won’t ever be set with her again.

I have been rescheduled for over a month now. Every time that my appointment comes up the provider is either a no call no show or before the appointment I get a random email that they have rescheduled my appointment. This has occurred six times now. I am DONE! This place is a disorganized at best and at worst a scam. I have requested multiple times that they not change my appointments with my prior authorization or notification. But they just keep doing it. I started nice with them but after multiple reschedules and lies I am going to find another provider. ALSO I have called the number they put below... its worthless. Still get the run around... save your money and headache.