Done.Reviews of donefirst.com

What is going on over there? I haven't heard back from anyone all week. I've been using Done for 6 months now and it's been fairly difficult to reach them, but now its clear there is something wrong on their end. Ive been on this same medication since I was a teenager, and it has never been this difficult to get my meds. I'm starting to think I need to call my bank and dispute the last monthly charge. Someone please reach out to me. I feel like I'm getting scammed at this point.....

*****update: they had the gall to call me and ask if I would change my review since they "fixed" everything. To be clear: 31 days have passed and I never received a prescription. I emailed countless times and never got anywhere until I posted this negative review. they called me multiple times and each person would say the exact opposite of what the prior person did. they FINALLY cancelled my account (begrudgingly) and said they would refund me. I paid $199, they refunded me $179 and then, the very next day, CHARGED ME AGAIN!!! I advised yesterday that all communication must now be in writing and showed them how they've not refunded the correct amount and then recharged me. Haven't heard from them since. I will post everywhere possible this weekend so people know to avoid them at all costs. DO NOT USE THIS COMPANY!!!! if i I could give it less than 1 star, I would. I met with a clinician and she gave a prescription within a couple of days. Should be noted, that I had a neuropsych and this was a known issue. I had always been opposed to meds. So when I decided to try, this seemed simple. Definitely not. With the nationwide shortage of adderal, the Pharmacy couldn't fill the original 10 mg Rx. So I had to message back and get a new one sent for a 5 mg. This isn't Done's problem, but it's where the problem began because the cancelled the old prescription and claimed to have sent a new one but the pharmacy says they did not. For several days, I sent messages to Done stating this with no response. Then randomly I get an email stating I have a new appointment scheduled. I didn't make any appointment, so I cancelled (and was immediately sent an email stating that I would be charged for it since it was within 48 hours of the appointment). I emailed AGAIN stating that I didn't make the appointment and just needed the Rx sent. Someone responded that my provider is gone and that's it. Radio silence. Nothing more. They won't respond to messages, there's no phone number and after 30 days, I'm out $199 and don't have a Rx. it's a scam! I also just noticed that I'm about to be charged for a 2nd month, when I haven't had anything from the first month! They responded to my original complaint saying they wanted to help and gave a link to schedule an appt (again instead of just calling me or giving me a phone number) and the link doesn’t even work. Avoid them!

Disappointing. If you sign up for this and think it’s convenient, think again. Be prepared to have different providers prescribing, when you have issues with getting medication based on their prescription, be prepared to talk to multiple people at overseas call centers who have no idea about the medication and side effects of not having written prescription filled for a month, then they will not refund you for fee you paid for the month that you did not have medications and suffered adverse side effects, by the way impossible to take to provider unless you make an appointment weeks in advance, truly disappointing. See a local doctor or NP not worth the hassles of dealing with remote uninterested providers and their overseas call centers as their customer support really do not know about the product/ medication. So misleading../

10/19/2022 also the care I received was through a different email. I have no idea why all of my review efforts showed up under this one. OK so I heard from done now that I have made a review but as far as my so called provider nope still haven't heard a thing. It was a horrible decision. They prescribed me Strattera which was knocking me out at work and j tried taking it at night and the next day I Still couldn't stay awake. I tried contacting them they even checked on me. But guess what? I answerd with exact dates and times of medication doing horrible. And it has been about 28 days I will not continue taking those meds. Also I still haven't heard from them at all with them not being concerned at all. They really don't care about you. I seriously would NOT WASTE PAYING 200 DOLLARS ON TOP OF IF THEY FIND THE RIGHT MEDS FOR YOU. PHARMACYS ARE DROPPING THEM. ONLY EXEPTING WALGREENS. SOMETHING IS WRONG WITH THEM. ALL THOSE REVIEWS ON THE SITE ARE LIES. AS WELL. HERE TO LET YOU KNOW! IM ABOUT TO GET PROPER TREATMENT. ELSE WHERE THANK TO NO HELP FROM DONE. AWFUL PEOPLE.

The (1) Star Reviews are Accurate Think twice and find an alternative provider, if able. They are quick to get you on the schedule and set up recurring payment receipts, but once you're in the experience changes dramatically. Done is EXTREMELY SLOW to respond to rX refill requests, or even medication change requests. The reason I signed up for this service was for the flexibility, as I travel often and am not always able to make the drive to see my regular physician. Honestly, it is not worth the extra expense due to the hassle of retrieving refill requests. On average it takes a week for anyone to engage, and that's after you get frustrated enough to enter a query through each of the seven of eight "topics" on their portal. Essentially, you have to flood the system to get someone's attention. Even then, you have to threaten to report them to the state ethics board. Save your money. Find someone local.

I can't seem to get answers from anyone! They took 200$ from me and I gad previously was with a company called cerebral and they were great but stopped giving out meds so I heard good things about Done and before I left cerebral they gave me enough meds for 2 weeks because of the shortage and I had to go down 10mg just so I can have some form of meds. And I was supposed to gear from someone and noone has called me and everytime I try and reach out, noone knows anything. They set up a 3nd video call eith the clinical lady and she says how can I help you after being 10min late and didn't speak one word to me for 10min . Very uncomfortable especially when you already struggle with adhd and didn't make me feel welcome at all! So my second visit went like this, " how can I help you"? And I said I just saw you a week ago and you said someone would contact me and they haven't. Mind you they tried to charge me another 200$ for this visit! She goes on to say, I don't know anything I'm clinical here's a number call them. Ummmm... what?! And then she says, how else can I help you? Wait what? And this is the professional they have working for them? She didn't seem to care at all and made me feel like everyone else has. You think I like being this way? You think I like living my life with ADHD?! You say living with adhd is hard but getting treatment shouldn't be! Wth do you call this then?! All im asking for is help! O don't have insurance and going to a doctor is way too expensive for me ket alone coming up with an extra 200$ for this! All I want is answers and noone seems to know anything and it's nearly impossible to get ahold of anyone

I had had similar issues. I saw my provider over a month ago. They knew that my previous prescription was to expire and be renewed on October 15. I have sent several messages in the days leading to this date and after, in an effort to try to get my prescription filled. When I can get a hold of them which is not easy, all I get is we are working on the situation. It’s now two days past my prescription and I have not had my medication since Saturday and don’t know when I will get it, I have already paid $200 for my initial appointment and I’m not sure if this situation will ever get resolved. I might head to the Better Business Bureau next.

So far this has to be one of the worst patient care and medical experiences I have had as an adult. Each month they charge my credit card right on time, but then take over 20-30 days to actually call in the script, you can never get ahold of anybody, they don’t return emails, or address the questions you may have as a patient. If you want to get scammed and just be frustrated each month … then this is your company, if you are looking to find a true medical provider … keep looking as it is NOT DONE for certain. ** Update — the response below is a farce and just lip service. I had to set up yet another call appt with them today, again I have to initiate anything to get them to ‘something’ … after speaking to the same person I have on 3 previous “care appt” I was the exact same thing as last week — we are so sorry, we are trying to get ahold of your provider and will take 5 days, we are so sorry for this inconvenience and it will be 5 days … yada yada yada - go find yourself a real Dr and skip these folks ** Update 10/30/2022 — in their stellar customer service and to retain me as a “valued customer” they have cancelled my account with them and offered me if I “change my mind” to reapply????? In no way did I request to have my account “canceled” or even mention it to them. Now … it is the you cannot get in contact with them part — very frustrating … just go to a REAL Dr and NOT these charlatans.