Done.Reviews of donefirst.com

I have had repeated issues and also requested to cancel. My most recent is that my provider approved (bc I'm on auto [meaning no change or issues] and I'm a yearly paying member) and "sent prescription in June 2", yesterday (4 days later bc refill was today 7/6) I drove to pharmacy no prescription at all. I contacted Done. of course 24 hours etc. This morning my prescription was sent. WRONG prescription per being called by pharmacy who saw it; "This isn't what we've filled just wanted to make sure it was correct". 1 hour of interacting with done to be told my provider will get back with me in 3 days. They'll contact the department etc etc etc. Their entire business model is based off the opposite of the headaches I've experienced. I have plans to leave town and their approach and how it actually works IRL is not the same. Most certainly isn't if auto and yearly membership is in play; which both are. SMH

Overall, done has been okay at providing me care for my ADHD. I will say that it’s beyond hard getting an appointment for anything and they clearly need more providers. Getting an appointment takes about two months. My provider is really nice, but feels like she’s really rushed all the time.

After posting my initial review about unresponsive customer service, I did receive a response from Done. Ultimately they were able to address my issue with not being able to get my prescription filled. I still believe that response can be better but am relieved to finally have an acceptable outcome.

I can't say too much about this service at this time because I have only scheduled an appointment and interacted with customer service. Customer service was quick to respond. So, I have to give props there. I have read the reviews and I am scared. It appears as though there are some legal issues in play. If that's the truth, let it be known. Don't take my money for a service you are unable to provide. I will not allow anyone to take my money and not provide the service that was guaranteed in the contact which I was forced to sign. A contract goes both ways.

I’ve been with Done for nearly a year. Recently my pharmacy stopped accepting prescriptions from them and there been a lag in getting my prescriptions to a new one. But besides that the medical staff has been great and I was able to quickly and easily start a regimen that actually worked for me. They can be slow to reply to messages but on a whole they do a fairly decent job. Not to mention getting remote care as opposed to going to a doctors office during a pandemic is a plus.

I had my initial appointment 2 weeks ago. My prescription was never sent to the pharmacy. After numerous emails and little to no responses, I finally received a response and was able to pick up my prescription. The service has great potential and the providers seem great but unfortunately the customer service is lacking and will cause them issues in the near future.

If this was a review of the first half it would be 5/5 stars. It’s streamline, efficient, incredibly organized. BUUUUT. After they took my money it has been one of the worst companies I’ve ever had to work with. They are the definition of “over promised and under delivered”. Communication has been a nightmare. Still no prescription filled. It’s been weeks since my initial consultation and all they’ve “done.” is stolen my money. UPDATE: I finally received my meds. Things seem to be back on track and I am hopeful that it was just a hiccup in their system and there won't be more issues like this in the future

Sad end. I actually had a great experience. My meds would be on time, every month automatic renewal. Unfortunately all my pharmacies in my state that takes my insurance stopped accepting them. I had to go see my primary care doctor now for refills which mean I have to see them every month. I’m so sad. Only reason I’m reviewing so low is that it’s not letting me cancel!!! It said “high volume” and access denied..I am super suspicious of that. If any one else gets that message, your account will be deactivated in 48 hours if you put in a fake credit card or remove it. They just want your money.