Done.Reviews of donefirst.com

Been with Done for over a year. Have had some issues with lapse in medication but nothing like this. Sent in Refill request. Heard nothing after 3 business days. Contacted Done Was informed the “provider” no longer works with the company. (This will now be my third “provider” ) They scheduled an appointment for the new provider (in a week, so almost two weeks past my original refill) Stated I could not have a refill until I had a new appointment. I’ve been on this medication with Done for a year and 6 months. I guess I need to re-prove my diagnosis. I get “providers” change. But they are NOT proactive, they wait until your prescription is up and you ask what’s the problem, then try to find a new provider for you, which causes a lapse in medication. (This has happened once before but was resolved after a week) I think it’s time to go another route. This medication has been life changing but I cannot worry if/when I can get a refill. There has to be a MORE reliable option. People rely on this medication.

Not a scam but they can't seem to get their crap together with refill dates. Every single month they put the refill request dangerously close to the date I am out. Not giving the prescribed or pharmacy adequate time. It's stressful and unnecessary

It’s convenient but they never send my prescription refills on time. I feel like I have to keep following up with them and often run out before my prescription is refilled. There is never any availability in the online consultation either.

They ask generic questions and diagnose you on the spot after 5 mins. It’s good for those of us who don’t have money for in-person psychiatrist. So if you know exactly what you have and need the medication this is very helpful for that. But the nurse I spoke to was talking to me about buying a house and was more interested in that than my life and symptoms. I never felt I was talking to a professional. If you try to contact them, they won’t get back to you until about 3 weeks later. It really does feel like a scam so I’m not surprised a lot of pharmacies aren’t working with them anymore.

As a member of Done for over a year I have always been very pleased with the service provided. That is until now, as it has been 14 days since I submitted a refill request and have been given no explanation as to why I have now gone over a week without any medication. When expressing my concerns or asking for an explanation from the support team, all I receive is the assurance that they are working with my provider to resolve the issue. I understand that there are many customers and many issues to resolve but 14 days is far too long of a wait time. If this continues I will absolutely be cancelling my membership.

Honestly, done was a lifesaver for the first year. I NEVER had issues. No delays, customer service was always available, and my provider was a total doll. Fast forward to a few months ago, when my original provider went back to her practice, and it’s been downhill since then. My prescription is currently 8 days overdue and I’m literally just waiting on this new provider to send it to the pharmacy.. not to mention I had to switch pharmacies a couple of months ago because rite aid stopped filling prescriptions from this provider. So my prescriptions are consistently at least a week, last month it was 2 weeks, late. It sucks because I’m literally struggling without it. I hate that I loved done for so many months before this because it’s what’s keeping me coming back. Hopefully they get it together soon or else I’m going to lose hope.

I had canceled my account because my pharmacy wouldn’t fill from them. When I found one I emailed them paid for the two months that I wasn’t active even though I was not able to receive a script. Now it’s been 4 days nothing sent in and they don’t respond to emails and consultations. The next appointment to see a doctor is in September. Why reactive my account if you can’t send in the refill? Reply back to where? You haven’t replied to any of my emails but respond to this!

This company is the absolute worst even after you see the doctor it took them 3 1/2 weeks to get the meds sent to the pharmacy and now it’s been 10 days after I request a refill and all you get is a canned response saying it can take up to 3 days I have emailed them everyday and nothin but robotic response. This company only wants your money and doesn’t care about your mental health, will leave you out to die with your cash in there pockets! Please don’t feed this scam company they are actually hurting people. Edit: after A LOT of emailing and messages on Facebook messenger and messages on there website they managed to send my script in to the pharmacist 12 days after I requested a refill. I don’t know why it’s so hard to simply send a refill but my best guess is they have the doctor so busy bringing in new patients that the doctor dose not have time for current patients.