Done.Reviews of donefirst.com

As others have stated since October, they are not functioning over there, but they are refusing to be honest with customers. I've been waiting on a prescription renewal for 9 days now, no response. I have had no meds for almost a week. They do not respond to messages, and if they do it's one sentence responses that clarify nothing. You then ask a follow up question only to wait another 5 days for another one sentence response. They continue to charge my card without providing any type of service. At this point they are just scamming. Looks like I'll have to do a chargeback for the past few months since they have apparently gone out of business but refuse to admit it to patients.

I had my appointment October 1, 2022. I have been on this medication for nine years. It was prescribed by my family physician but due to my age They suggest I see a psychiatrist. Psychiatrist suggested I use an online service because this has nothing to do with depression etc. paid my $200 for the initial visit Kari Koster was the provider I was matched up with. Had a great 45 minute session talked with her blah blah was assured they would still prescribe my medicine and my prescription would be sent to the pharmacy. It is now October 25 still no prescription at the pharmacy and nobody at Dunn can give me an answer as to why well the reason is Kari Koster is not responding to them even though she works for them. Highly suggest do not waste your money find a different provider.

My membership had been cancelled by Donefirst for reasons unknown. Had a follow up with my provider but was offered an earlier date with a different provider so accepted to see them. Weird experience with provider as he seemed incoherent and not responsive or empathetic towards what I was saying. He told me he was transferring me back to my old provider and subsequently cancelled my membership without my consent. Have been receiving meds through Done for almost two years and this is probably the worst experience I've had with this company. One of my medications was due for a refill on 10/16 but I haven't been able to get ahold of anyone at Done to get it refilled and get information as to what is going with my "chart," which was passed on to a PCC.. I even requested a callback to talk to somebody at Done about this but nonetheless, I was never called. All I am getting from support is "we have forwarded your concerns. Please let us know if you need help with anything else." This has been ongoing for two weeks and I still haven't gotten any actual help.

I currently have complaints filed with BBB and the state attorney general. Don't do it. No one will fill their prescriptions which is definitely a red flag and a half. I mean unless you want to get one month of meds and then go thru withdrawals because you can't get them to refill anything without having to call every pharmacy in town and maybe a few towns over. UPDATED AFTER RESPONSE: I would have loved any assistance the 10 or so times I emailed and got canned responses in return. Unfortunately I have run out of energy for your company. Read the many many negative reviews of your company across the internet and work from there.

Similar to the reviews I’m seeing below - I have now been waiting a week on a prescription refill request with little to no feedback from Done. I have tried contacting them through every avenue to no avail.

I had a "provider" named Sophie today. I already have an adderall prescription from a physician, but I live in Texas, and the immediate release adderall is almost impossible to get nowadays because of online startups such as this. So, I figured why better to get the medication I have been taking for years from than an online provider. Well, Sophie was not friendly, and not only did she have an absolute lack of ability or desire to build patient rapport, she accused me of being dishonest, even after I explained my entire situation. The whole time Sophie had an arrogant smirk on her face. When I asked her about the initial fee and whether it was refundable since she basically said she couldn't do anything for me, and said "well you saw me today so that was the consultation." I am just tired of big companies or organizations taking money from the little guy. This company is nothing more than a scam that does not disclose full information prior to taking your non-refundable consultation fee. I am someone who is prescribed Adderall but cannot get the immediate release due to the shortage, so I figured I would be the prime candidate to be able to be prescribed it. Also, she advised that she only prescribes Adderall extended release and will not prescribe immediately. Save your money folks, because for me this was $198 wasted. I will continue to leave this review everywhere I can until I get a refund

I have been trying to get a refill for over a week and have been out of medication for days. They finally sent a prescription to the wrong pharmacy, which needed to be cancelled, then said they called the correct pharmacy and were advised that they were out of medication. I drove to that pharmacy, spoke to the pharmacist, they have meds but that she would need to get the script soon before they run out. Have another call with Done and they once again say they’ve escalated it but still no prescription at the pharmacy. Something is broken over there, they are having major issues but still taking my money every month. No one seems to care. The earliest available time to schedule a call is Monday. I need to speak to someone about this TODAY (Saturday). I need my prescription to be sent in TODAY (Saturday). The pharmacy will be out of meds by Monday. Please help. UPDATED BASED ON REPLY: Your link does not help. It provides appointments on MONDAY. I need help TODAY which is Saturday. I provided my direct telephone number to you call me to discuss as soon as possible. UPDATE 2: It is now Sunday Oct 23 and I have still received no contact from Done, despite providing my mobile number and email address to them within minutes of their Trust Pilot request. I have multiple calls "scheduled" for Monday at 11a and 11:15a (the earliest they offer is 11a) and will publicly update every step of this god forsaken saga. I still do not have provider or a prescription, have been out of medication for almost a week. They absolutely do not care about patients, only profit. UPDATE 3: It is now 12:47p on Monday. After going back to the pharmacy and speaking with the pharmacist again in person to confirm they have medication in stock, and after two calls with Done this morning at 11a and 11:15a, and after they promised me it would be sent in, NOTHING. They have not sent any prescription in, I am now at 5 days without medication, and they do not care. I have scheduled another call at 12:45p which THEY DID NOT SHOW UP TO. They are now actively ignoring and avoiding me. UNDER NO CIRCUMSTANCES SHOULD YOU DO BUSINESS WITH THIS COMPANY. They are preying on people who need help to try to steal their money. It is horrible. UPDATE 4: It is now 1:46p and they have No Showed another appointment with me at 1:45p. They continue to actively ignore and avoid my calls, take my money, and not help. This is criminal. FINAL UPDATE: They never sent it in. Don't do business with this company. You will 100% regret it.

I just signed up as it was recommended to me to continue taking my meds that I’ve been on since I was a teenager. I was charged a large amount of money upfront, made an appointment. Then that appointment was cancelled by done. And rescheduled for another time without consulting me. Whatever, still was going to make the meeting. Then i get an email stating y pharmacy was not approved and to give me a new one. I live in a small town and asked for a prefer list of pharmacies and took two days to respond then today, I log into the zoom Invite I got and it kept saying waiting for host. I contacted customer care twice to state I was waiting and after staying on for the whole half hour, I called confirming I was there and no one showed. The text message follow up asking to rate my service asked my opinion and gave it a one stating that issue. and now I’m getting a message that I missed the appointment and now have to be charged?!? This is insane. I’m so upset as I need to get my meds on a regular basis and feel like I’m getting the run around.