Done.Reviews of donefirst.com

It went well for the first few months. I got matched with a great care provider that really listened to my issues and was very attentive. We worked together to find treatments that worked well for me. Then, after a few months of a pretty consistently good experience, everything changed. I was due to get a refill of my medication and could not reach my healthcare provider, so I asked for help from customer care and find out that my previous provider was no longer with the company (I was not notified of his departure). It's now been nearly a month and I have not been able to reach a single doctor and I haven't gotten my meds refilled due to this. Surely most people know that medical professionals strongly advise against abruptly stopping certain medications. So now, I'm scrambling to find an alternative solution since Done. is useless. It's been a pretty infuriating experience to have a company disregard my wellbeing so blatantly.

Started service in April and everything was great. Then with my last prescription refill request 2 weeks ago I was told I needed a zoom appointment to continue my care and to refill my prescription. I requested an appointment and have not been able to get into my provider and no refill has been sent in. I have paid my monthly fee and have not received any kind of care or help. I am the one that has had to continuously try to get an update on if or when I could possibly get an appointment or a refill. I have been told in multiple e-mails that they are trying to get a refill for my prescription while I am waiting for an appointment. So beyond frustrating. If you are needing continuous care or are on medication that can't be stopped abruptly look elsewhere for care because this is a joke.

It started out great! They definitely took my money, and started me out on antidepressants. The problem started when it was time for a refill: the psychiatrist was not available for the follow-up appointment they insisted I have before they would refill my prescription . . . and kept stringing me along instead of just saying 'no'. How are these fools allowed to provide psychiatric care? Look somewhere else for care. This crew sucks.

If there was a zero, I would give this company ZERO. They’ve awful, they don’t listen to a thing you have to say. I was on the phone with multiple representatives over the last 10 days trying to get a refill of my correct prescription sent in and once again, this company falls far short of being reliable. They sent in the incorrect prescription once again. Don’t bother with them they don’t correct the mistakes. They don’t listen to their customers and they do not care about your health. Do not give them your money. If you had this company cancel immediately.

Another day, another bad review for Done! This company is horrible. They do not care about you or I. Only care about sucking as much money out of us as possible. I am a paying customer. I have only ever asked my prescription be called in on time, be the correct dose my provider and I discussed, and I'd be on my way. Things were so good! My provider decided to go ghost. I got another provider, she told me she would forward me to another provider, she went ghost. Now my done patient portal is just a blank screen and they are not communicating with me at all. This comes after f**king up my prescription multiple times, not calling it in on time, changing my dose without my consent, the list goes on. Save your money and your time! If I could give it 0 stars, I would!

Started out great in April, has since gone down hill. They screwed up a prescription order and said they would follow up with my pharmacy, but never did. They won't respond to repeated messages on the patient portal. I scheduled an appointment with their urgent patient care line and the person never called. The complete lack of customer service and communication is unacceptable. **Edit** 11/23/22: Well it just got worse. I proactively reached out to the team since my 2nd provider was leaving (about to be on my 3rd). The appointment was scheduled after much back and forth. Today I was waiting on zoom in the provider's waiting room, and she no-showed. I stayed for 25 minutes to see if she would show up, but she did not. The provider's next availability isn't until January! My care plan is up here in a few days, hence why I reached out proactively, and now it's going to lapse. I'm at a loss for the incompetence of this company. Totally different experience now vs when I started earlier this year. Previously they were very responsive, took care of things in a timely manner, but they've made a complete 180.

My initial prescription took two weeks to fill for truly no reason. The providers don’t seem to know how the Patient Portal works. For example, my provider (who has since quit and I can’t seem to get my refill processed), asked me to upload some documentation to my patient portal. But this is not possible. There is no place to upload docs in the portal. I eventually got her what she needed via the customer service team. Also, she informed me she only worked one day a week with DONE, so I'd sometimes wait up to a week between emails. So apparently she quit and an appointment was scheduled with a new provider. No discussion, no notice. I didn't request an appointment. Just a text out of nowhere. And there was NO SYSTEM TO GET REFILLS once my provider left. I had to email and push until my account was assigned to a new provider. And still, a couple days later...no refill. It's so aggressively disorganized. Ironic and maddening an an ADHD treatment provider!

Spent weeks on the phone talking to pharmacy, done (who is virtually impossible to reach) and my insurance company and was unable to get my prescription approved. Done still took my money anyway. I have been waiting 10 days for a refund that was promised, but still nothing. EDIT: After a handful of phone calls this afternoon and posting this one star review I was able to receive a refund for $180 (lol) out of the $200 I had spent.