Done.Reviews of donefirst.com

Got assigned to a provider who at the second appointment tells me she can’t actually work with me because she’s not licensed for my state of residence… so why was I assigned to her at all? Customer service says they can only put me on a waitlist for another, meanwhile they kept charging me. Went to get refund for not being able to actually use services I was paying for, but nope, got a prescription once (wrong dose two weeks late because it got rejected from original provider) for a medication I had been trying fruitlessly to get an appointment to change up until that point. Done with done, don’t waste your time, it’s profits over people 100%.

I've been with done a long time. Early 2020. I left a decent review in the beginning bc all of the issues I had just seemed to be a new start up having normal growing pains. That's why they have 5 stars reviews... in the begining it didnt suck and the providers are great in my experience. They don't stay... i had 3 quit in one month and I just was switched again without my knowledge or permission. This isn't the "healthcare" service they say they are. Yes, there are legit providers but everyone else you have to deal with to get to the provider or talk to the provider is absolute garbage. They don't care about the customer.... thats what you are...not a patient. 90% of the time the reply.... late and its either something that makes no sense as if they don't undestand english or that is just a non answer bc they can't be bothered to actually help you. They are constantly screwing things up. If you dont have a provider that lets you contact off the platform GOOD LUCK getting your meds, your appointment, or a response. I asked HOW to cancel my account nc they had a very misleading option in the mu account section that says deactivate. Thats how they keep charging you. You have to contact them to cancel it for you. They are a perfect mix of shady business and incompetent employees. Save what little patience you have and spend your money with any of the other services just like this one. This isn't going to get any better. They don't care. Just read the "response" left on all of these reviews that is nothing word salad bullshot. Oh and I can personally attest to the fact that the urgent email.... doesnt get answered any faster. They just reply with a bs "response" and you still wait for a real answer that usually doesn't come. Everything that is in all of these 1 star reviews is completely true. I read through 6 pages at least and I didnt see anything that I had not seen personally over my wasted time. The only reason I stayed was my doctor. But after cancelling my appointment and cancelling my account instead of just telling me how to do so like I asked.... I am out of my meds, wasted my day off that I rescheduled bc they just set an appointment without asking me, and charging me for the month... I'm just going to start over somewhere else. I'll update my experience getting my money back. They charged me for this month even though they cancelled my appointment and shut my account. Save yourself the stress. Clearly they have pissed off enough people. Run the other way. There is absolutely zero reason to do business with these crooks. Update: 6 emails to get a refund didn't work but an hour after my review went live I had a refund and an email sent to the email I have registered here and not to my original account with done. So if you want your money back at least for one month this seems to work. They also now seem have time to respond to these reviews but have not responded to a single one of the emails I sent prior to tgis review nor did they respond to anything in this other than refunding after they cancelled my account without my permission. Since I have absolutely no interest in hearing more lies or wasting anymore of my time I'll just cut my loses. Please, please, please take my advice and learn from my mistake. I saw that everyone was having a horrible experience and kept the faith that things would get better and they did not. You work hard for your money. Spend it with a company that actually provides you with at least the care, value, and service that they claim to. When I find another telehealth co that I prefer to this dumpster fire I'll update.

This company is just out to steal money from mentally ill people. I signed up and after a month and a half I was finally given an appointment with someone that actually showed up for our meeting. I explained to them what I was feeling and going through. She gave me 3 different medications. I took them for a week and had some negative side effects so I reached out to my clinician explaining them. Today I received a call and email saying they can no longer treat me because I told them the experiences I was having on the medication they prescribed me. This company is a total shill. I will be stopping payment on any charges they've made to my card.

I’m back at it again with this company, horrible response time, no customer service and now under investigation??? I just want a timely refill so my adhd can be managed. I’m a traveling therapist and do not have a pcp. This was supposed to be easier and it just isn’t.

Total scam. Free consultation turns into $10 booking fee with a fine print “non refundable $199 charged after 48hrs for first month”. Textbook scam tactic. Then they assault you with text messages for your insurance and pharmacy info. Textbook scam data collection. Then your healthcare professional never shows up to the virtual appointment. 100% scam, tries to sneakily charge as many unsuspecting customers $200 as possible.

DO NOT USE THEM. If I could give them zero stars I would. I am almost 100 percent the positive reviews for this company are probably fake. My nurse or doctor was 15 minutes late to our 30 minute appointment. I told her what I was suffering with and she just dismissed everything and said I had "anxiety" when I don't. Then she tried to push an an anxiety medication on me that I didn't want or need. Then she said she sent a prescription for a medication I didn't want... but guess what? It's been 3 days and I haven't even received anything. They didn't even send a prescription to the pharmacy. On top of that, she cut our appointment short to go to the next appointment. She did not seem to know anything about mental health. They have no contact support and they literally don't get back to you about anything they just give you a generic answer and they don't even look into your issue. I basically just wasted $200 and gained a lot of stress for nothing.

I have been using Done for roughly a year now - they were wonderful and much cheaper than other providers out there. But, the past several months, it’s like winning the lottery trying to get ahold of customer service… it won’t happen. I have been without medication since September, can’t get ahold of anyone after making several support requests, and my doctor through Done is completely booked up so I can’t schedule a 1 on 1 call with her either. The amount of anxiety and stress this company creates for their clients almost seems like they’re doing it intentionally so you continue to use medication. DON’T USE DONE!!! Their marketing and website is a scam! They don’t care about you.

I’m located in California, so traditional ADHD medication is regulated a little more strictly. I was hoping that Done would be a safe and convenient way to get my ADHD under control. From the beginning, Done was very slow to respond when I was having issues finding a pharmacy near me to fulfill my prescription, and when they did, it turned out that they were incorrect. The pharmacy was nice enough to fulfill my prescription, but they would not be able to do it again unless I had a prescription from a local doctor. So I decided to cancel and ask for a refund. Because I had my prescription filled, they said I could not get a refund. I paid almost $200 for a service, and I was the one who paid the pharmacy for the prescription, so I don’t understand why I’m not able to get a refund. They provide a service, and I was not satisfied. Don’t waste your time and money here. They don’t care about helping people, and if they can’t help you, you’re out of luck.