Done.Reviews of donefirst.com

Terrible service. Impossible to get an appointment with your provider and any change you need (new pharmacy, etc) does get have approved for weeks. I have called them 3 times and messaged over two weeks asking for a change to a generic version of the prescription because I cannot afford name brand ($17 vs $300), and have not heard back. I work in healthcare and it takes under 3 minutes to send in an electronic prescription. Useless, slow service, waste of money. Edit: After posting this, a contracted rep of Done called me to try and resolve my issue. They said they would speak to my provider and have them send in the generic (affordable) version of my Rx. They also asked me to take down this review, which I obviously will not do and find extremely unethical. It is awful that they will only work to help you when you publicly complain. As of 11/28/22 my done provider has STILL not sent in simple, ONLY generic Rx that my pharmacy will accept. They still only have the name brand that reads “dispense as written” which legally means my pharmacy can only sell me $330 name brand medication. It has been 3-4 weeks of me begging Done to just do one simple thing, send in a generic, NO NAME BRAND eRx and they have failed to do so. Take your business elsewhere.

Terrible service! I guess they no longer work with the doctor I was previously seeing and after submitting a refill request over 2 weeks ago have still not been able to have prescription filled. They finally sent in prescription to my pharmacy but sent the wrong medication so that refill had to be canceled and now we are back at square one….. I’ve had to call them daily to get any kind of service and they have consistently found ways to make mistakes. Incredibly frustrating to deal with. I would not recommend this company to anyone.

These people actually just told me that they filled me prescription so would I please take down the review. This company has no shame whatsoever. Scamscamscamscam Scamscamscamscam Scamscamscamscam Scamscamscamscam Scamscamscamscam Scamscamscamscam Scamscamscamscam. Update. Had a call telling me that my provider was able to send my prescription. Mind you this was a ploy to beg me to take down my review. So not only did she not tell me where it was sent. When it was sent and when I can get it. Because it was not true. This company has no Shane. They will lie and deceive to just get you to be appeased for another short period. I do t give a darn about my prescription I want a refund. A FULL REFUND. not only did they not send it in what ever that means. But they can’t because they can’t issue prescriptions anymore. DO NOT TAKE THAT APPOINTMENT. THEY CAN NOT. I REPEAT THEY CAN NOT FILL PRESCRIPTIONS AT ALL WHATSOEVER. DUE TO BEING UNDER A DEA INVESTIGATION FOR FRAUDULENT PRACTICES!!! Do not fall for it. They are also under investigation for unfair business practices. They are being sued for many things. They aren’t even paying their contractors or care providers. So please DO YOUR RESEARCH. check out Forbes, BBB, Dept of Drug Enforcement Agency, their are many smaller districts across the country too many to mention. Be DONE with DONE You should be giving me my money back instead of being sorry for my inconvenience.

I've been with Done for probably a year and a half now. For the most part it's been fine, but if you ever need help from support, it's an absolute nightmare. I'm not getting a response from anyone after sending messages in the portal, and even calling. Currently, my pharmacy cannot fill a prescription from them. It's my understanding that many pharmacies have that policy now. They told me that they would call other pharmacies and get back to me in 24-48 hours, and it's been much longer than that. I am now out of medication, and I skip days so it's well overdue now. I am due for an appointment, but my current provider is full. They sent me a message several weeks ago that they are going to find me a new appointment, and after accepting, they have have not given me a new one. Not sure how to proceed, but all forms of communicating with them has left me high and dry. If things change, I will update, but if I can't receive services, I will have to cancel with them.

I have only subscribed to Done for a month, and it has been an overall negative experience. My provider was ~10 minutes late to our first meeting, and ended the call 5 mins early. “Okay, that’s unprofessional but no big deal,” I thought. Well, after taking the prescribed meds for a few weeks, I thought the efficacy probably wasn’t quite what it should be, so I submitted a medication adjustment request, which they say you will hear back on within 72 hours. Yeah, here I am a full week later, almost out of the meds that work even a little bit - total radio silence from my provider. The support team tries, but there’s really not much they can do. Go with Done if you like to be treated like an afterthought, I guess. EDIT: Done's reply to this review says that they sent me a "request for information," but I have not been sent anything (I checked email, phone, and Done's patient portal - nothing). I sent an email to support asking for clarification, and got no reply. Do not use this service, they have absolutely no respect for your time or money.

Scam! Took my money and kept billing but 2 months and no meds, they keep saying that will look into it but nothing. They rarely respond and when they do, there is no real help. $199 gone plus the $70 fills but no meds

Here we go again. It’s been smooth sailing for a few months and now I’m being ghosted again. Kroger wouldn’t fill my prescription. Texas new law lets them do whatever they want. Contacted my provider several times. No response. She had time to cancel my appointment just now. It looks like she over-scheduled. However, she couldn’t address my prescription debacle while canceling my appointment. Time to find a new doctor. This telehealth doesn’t work for me. I was contacted by a reporter and blew him off. I think I will email him tonight. UPDATE: I received a generic response of no consequence: “For now, we have included you on our waitlist…“ So I went from having an appointment with my provider, to being put on a waitlist and no med refill. I’ve already paid for all of this. Theft, fraud and breach of contract. UPDATE#2: I received another response with zero action. I was told that I needed to make a follow up appointment. Ummmm…Einstein, I had one. You canceled it and placed me on a waiting list. These people are as crooked as they come.UPDATE#3 Still nothing. Patient abandonment. They don’t even respond to BBB complaints. Don’t waste your time with these scam artists.

The whole idea behind done is great however it’s hard to weed out who actually needs help and who well yeah. I’m not quite sure what exactly is happening currently. I’ve been with them since august 2021 and course there’s up and downs but everything was solved eventually. But now I’m at a road block… I know with recent stock issues it’s been a problem. I completely understand and know done is doing everything they can. However I sorta feel almost as if the older customers are being put in the background while new ones are getting the star treatment. There’s actually quite a few reasons which made me feel this way. - my previous provider needed an apt in order to transfer a script to a diff location (same branch) but she never showed up for the appt. Then I find out she’s no longer with done and a new provider needs to be found. After a week we found one and settled on an appt. My refill was sent out but only enough (12 days even tho at that time they had the full months worth )to last me to my first appt on 11/14. However due to issues it was cancelled. Then rescheduled for in person on 11/19. During this time all pharmacies around me ran out of stock so the appt was crucial. During this time my account somehow deactivated itself due to a security breach on their side. But it just happened to my acct. then on the week of the appt it was cancelled. (There wasn’t a specific reason) Obviously I was very upset. I had already made travel plans and had spent days and hours last few weeks figuring everything out with done. So ok things happen. They called some pharmacies around me with no luck. (Not quite sure how many but from the conversations it seems to be less than a dozen). FORTUNATELY my amazing pharmacist had informed me right away about the restock of my med. I was able to retrieve it due to the script still being there. But I still have no provider and no clue what is going on. They said I should pause my acct in the time being. However I just get this feeling that I do they will completely forget about me? Not sure if that makes sense. I do see they’re offering deals for new customers etc. If there are no more providers for current customers I wonder how they’re able to take in new ones everyday. I’m just very confused. The reps have been great in terms of what they can do. It’s just the whole structure of this company that worries me. As an Asian American it’s almost taboo to be diagnosed with mental issues. So actual help is something that I’m grateful for. Done has def helped my life a lot. I’m just concerned about my future. I’m now unable to find any in person doc nearby or even in the same state due to them not accepting patients or charging a ridiculous consultation fee. But I know the more time wasted with no real results the harder it’ll become. I feel as if I’m in a state of limbo right now.