Done.Reviews of donefirst.com

Everything worked well for one year, but now I can't get an appointment or refills for my medication. I've been trying to schedule an appointment with no success for weeks. They told me I was on a waitlist, but I'm running out of medication in 3 days. I told them about my urgency, and the canned response was that I'm on the waitlist - which is unacceptable... Update: It's December 23 and I still haven't got an appointment NEITHER a refill. I also scheduled an appointment with my primary care doctor to take over my treatment, but (surprise) they haven't sent my medical records. This is impacting my work, it's affecting my personal life, and I'm heading toward terrible holidays.

Horrible! Avoid avoid avoid! Total scam! They will charge you $10 to reserve an appointment, and even when you attempt to cancel prior to the appointment (within their alloted time frame) they will still charge you $189!!! FOR NO SERVICES. Customer service is useless and so is billing. Avoid at all costs!

If i could give zero stars I would. What a scam this company is. They don't respond to emails or phone calls. I paid the $10 fee to schedule an appointment and decided to cancel within a few minutes after checking some reviews. I have tried and tried to contact but the proceeded to charge my card the $189 for appointment that I tried to cancel. Can't login without providing my ID which I do not want to do because I am not going to have the appointment and don't trust the company after reading reviews. Absolutely TERRIBLE. I have reported this fraud to my bank account and will consider further action. Companies like this are disgusting. ZERO CUSTOMER SERVICE. Update: after hours of phone calls, emails and research, I was able to reach a real person through Facebook Messager. I told them I had written this review and reported the charges to my bank account. They quickly issued a refund. Problem resolved but not without a LOT of stress and aggravation. Just beware if you are going to use this company, I have read news articles about them being under investigation, as well as articles stating that must pharmacies will not fill prescriptions from them anymore.

I can see State Of California VS. DoNe,everyone recompensated for fraud through their banking system and hachers having a field day if it's found their trying to run a scam.Fair Notice don't fn scam me

The assessment took 5 minutes. You can't diagnose a cold in five minutes. Most pharmacies don't work with them anymore; it's a complete scam for people looking for an easy prescription, and it has nothing to do with professional ADHD treatment. As to your privacy right comments below, m waiting for my medical records for 3 weeks now after being promised it would be 3-5 days…

12/9/22 Refuse to refund my money. They act as if they somehow “can’t.” 12/7/22 UPDATE: Their solution was to have me schedule an appt to talk to someone on Friday. I don’t imagine this will solve anything. I will update on this site!!! Worst. Company. Ever. Literally STOLE 200 dollars from me. Got a prescription, had issues getting it, had issues making a follow up appointment as they had none available, after 3 weeks finally got prescription, had an issue, could not reach the doctor and the doctor had no availability to schedule another. Ran out of medication at a company convention and was sick as a dog during a major presentation. Called regarding the ethical treatment of a patient by not keeping me in a consistent dose of a controlled substance, no way to get immediate help from anyone (luckily I have been on the medication prior so I knew what to expect, can’t imagine what a new patient would feel) you put people on controlled substances with NO immediate availability to speak with anyone… should be illegal. I have filed a complaint with BBB and the attorney general. Will keep emailing EVERYDAY until you return my $200 for this “service” oops, I meant to say scam.

Update 2/14: Unless your case is perfect, don't waste your time. My new provider is fine, and of course insurance throws a wrench in things that aren't Done's fault. However, because of that wrench and ZERO access to a person at Done, I'm STILL waiting on continuation of treatment. Unless your case is perfect and 100% cash that you never need support with or have questions on or have any hiccups ever, then you might be fine. But simply having insurance with requirements to fill a prescription makes Done unable to handle the case. This latest time, they filed a prior authorization that was immediately declined, but didn't tell me that, instead, they sent me a confirmation it was submitted. It's only because a week later I never heard back did I find out, and NOT from them, that THEY submitted info incorrectly. I'm not an "unfound user," I have documents and an insurance card to prove it. This is user-submitted error, and they are the users. This is mental health care 101, and they fail miserably. And they want to keep charging me monthly for this? FOR WHAT?! They haven't provided any service! What a waste. Update 12/13: My case was transferred to a new provider. She both called me about the appointment and followed up with email. She also made sure I wouldn't go without meds until then. So my concern here on TP has been addressed and resolved (with my thanks!!) The overcharge from the get-go isn't addressed, but I'll deal with that separately (and why they don't get 5 stars). I'll try to update again in a few months to let everyone know how it's been resolved and handled since. --- End Update --- Update 12/9: They had emailed me to congratulate me on my "completed" appointment. EYEROLL. I called the number they provided in the text follow up, and it wasn't even a valid phone number. Neither did I get assistance through the link they provided. INSTEAD, I used the link they provided HERE on trustpilot in response to my comment, and scheduled an "urgent" appointment... for the next day. The caller was 20-25 minutes late to calling me, with no option for me to contact them any other way. They say my provider was hospitalized. Sorry to hear it, but their follow up and means of handling the no show was not acceptable. I have been assigned to a new provider, and was scheduled an appointment for tomorrow, then it canceled, and now I'm scheduled for next Friday.... 11 days after my original appointment, and 2 days after my meds will run out. This is ridiculous. If you don't have the staff to care for patients, stop taking patients. It's not rocket science. It's math. And they still won't address being charged $100 over the advertised rate. Continuing my search for another provider because this is 100% unacceptable. Bait and switch, trying to "automate" care, and their systems are a FAILURE. --- End update --- Advertised $99 but their walk through process started at a $10 deposit and another $189 2 days before the first appointment. That's a scam to start. Met with a nice enough Nurse Practitioner, but she was 10 minutes late to the first appointment. Second appointment was scheduled by them (her?) and not by me. Then she didn't even show up. It's a 10 minute appointment, and I'm still sitting in the Zoom holding room 30 minutes after the appointment was to end. My script runs out in 3 days, and their auto responder says to wait 3 days to contact them again. I'm working on an alternative doctor and am disputing the initial overcharge with them. Guess I'll go without meds and support until they get this resolved. Very very very poorly run company.

Do not waist your time or money. All went well up until a month ago when the pharmacy I typically use didn’t have my medication. I went on to find a pharmacy immediately that did have it in stock. I updated my pharmacy info in hopes of moving forward. It’s now been a month of back and forth calls with their customer support (with scripted b.s. responses)and I have not had my script filled. Today was the last straw. I scheduled a call with their support team AGAIN to get an update. When they called it rang once and before I could even answer, the call was cancelled. I received an automated text 2 seconds later stating that they “tried to contact me but couldn’t get through.” They didn’t leave a vm or try to call back after one ring??? I finally was able to track down my DONE provider’s direct email today and she responded immediately that she had quit months ago. No one within the organization informed me. She told me she couldn’t help and to find a local physician.