Done.Reviews of donefirst.com

Every month I have to gear up to battle Done to get my prescription refilled. It is time consuming and exhausting and it causes a lapse in treatment every month, sometimes for two weeks or more I am without my meds. This negatively affects me in my schoolwork, professional life, and personal life. It's been a nightmare and I'm not sure how they haven't been shut down. As soon as my new insurance kicks in, I'll be DONE with DONE and can finally switch to a legitimate medical provider.

They claim they are going by state laws and thus have limits but then the scripts are called in from out of state. The pharmacy was perplexed and even more so when I explained i was directly asking for an explicit explanation as to what is going on. The reply neither addresses your question or has anything to do with it; they repeatedly keep asking if you want more repHills. The Walgreens told them they would no longer accept their call-ins then DONE tried asking me what other location I prefer and this was after they still hadn't answered the question about why they call from out of state if the provider is in state. This isn't for legitimate long term care patients, it seems more like a pill mill.

Done should be done; do not waste your time or money. 1st, I received a text message from Done asking what pharmacy do I use so they know where to send my prescription & then listed all the ones they don't send to which is literally every pharmacy. I asked them to tell me which pharmacy they use and got no response. 2nd Then I had my 15min consultation through zoom which the lady showed only half her face, a was minute late. Then she asked me if I was taking any prescription, I said no, she then said don't lie to me I have your list of prescription infront of me, I said they may be listed but I'm taking them. I was still trying to figure out why she even asked if she had the list?? Then in 15mins she so called diagnoses me lol...all while being half seen on zoom with a tropical island back ground...no lie the whole experience was surreal. They Took my money called me a liar, and basically said sorry can't help you. Lol serves me right for even trying. Just an update they did apologize an reimbursed me. They also asked me to reconsider that I remove this comment.

Awful awful awful company. I have been a customer for about a year and it just keeps getting worse. I'm currently looking for another provider. Their marketing materials are total lies. They do not have a chat widget, though they advertise that they do. They are not available 24/7 to help customers, though they claim to be. They do not fulfill simple, regular prescription refills in 3 days or less, though they advertise that they do. They do not respond to emails in 24hrs or less, though they say they will. Sometimes they don't respond at all. Literally every month it takes up to a week or more of me sending multiple messages to them via multiple channels (email, text and their website contact form) just to get anyone to respond. Sometimes they confirm a refill was sent to the pharmacy, but they never actually never sent it. They don't have a phone number to call, like at all. They will not give you a phone # to contact them. I have requested it several times to no avail. Their "doctors" are a joke. I could go on. It really is one of the worst run companies that I have ever had the misfortune of being a customer. Stay away, trust me.

I was charged 200 dollars and scene by a woman who rushed me off the call after 20 minutes and did not prescribe me any medication what so ever. I’ve messaged her and the company back and haven’t gotten a single response in what is now 4 days. This company is a scam and should be avoided at all costs. They don’t care about helping anyone they just want to take your money before they get shut down. There is a reason no pharmacy’s will work with them anymore. They prescribed to much medication to drug addicts and thieves, and now they won’t help people in actual need to save the zero reputation they have left.

Look elsewhere. The only thing that gets done in a timely manner is getting billed. Customer service calls to an offshore call center are not helpful at all, all they do is remind the providers to check their email within 3 business days, then you wait another 3 business days for a response. It's been getting progressively worse for the past year. It started out as prescriptions only being a 2 or 3 days late, now it's getting into weeks. Any recommendations for other providers are welcomed. EDIT: The "urgent care" line is a link to make an appointment to talk to a call center in the Philippines (accent is a giveaway) that will relay a message to your provider within 3 business days. Don't waste your time with DONE, try googling any of the other telehealth services as they can't be any worse than this. EDIT 2: December 16, 2022: the only way you will ever get a response is if you start leaving reviews, but they won't act until the situation is beyond repair; attempting to send the prescription a weeks late, when the pharmacy is out of stock, then having me sign up to a mail order pharmacy that is also not responding, then asking me what pharmacy medication in stock... How am I supposed to know!? This wouldn't be an issue if DONE had done the bare minimum and sent the prescription in as timely a manner as they bill me. Still waiting.

Worst experience with a care provider ever! I’m laughing they are so bad! Like THEE worst ever. I went online to seek less expensive options because I have a high deductible and seeing my primary doc was way more expensive then my adhd meds. I will save the ridiculous story of what they put me through luckily my Primary doctor came through for me while these bozos were still figuring it out. This bussiness will go under I guarantee it, they do NOT give a crap about your health or wellbeing. Cerebral works great highly recommend if not taking stimulants but they stopped prescribing stimulants and Done is just a joke worst experience ever. Do yourself a favor and save your money!!! To find better care somewhere else.

Absolute garbage. They'll charge you 199, won't write you a script and if they do no real pharmacy works with them. I got a txt 5 minutes before they jacked me for 199 dollars saying "we aren't accepted at Rite-Aid, CVS, Target, Wal-Mart, Capsule, Kroger". Lot they are scammers from Africa.