Done.Reviews of donefirst.com

They stopped providing service, and no one showed up when I made an appointment. I paid $79 in June and it’s now August and they still won’t refund the money. They’ve closed my ticket and said they consider the issue resolved even though I never got a refill or any service at all for the last month I paid. Literal thieves. Edit: done’s response is useless because I already scheduled a call on the urgent line and NO ONE SHOWED UP, as I stated in my original review. They’ve since closed my account so I can’t schedule another call. I’ll be opening a small claims case against them and asking for court costs + the $79.

I have to imagine the behind the scenes at Done. must be complete and total disorganized chaos. 3 months ago I requested a refill of my prescription. I have asked for help several times. My issue was never resolved. I received zero explanation instruction or help or even an attempt to clarify where the process was going awry. It seemed like something that could be easily addressed with just a tiny bit better communication and coordination between parties. They gave me some response about how the delay I experienced was not their fault. Okay? I don't care whose fault it is. The last thing I want to hear after 3 MONTHS of this is a lame excuse. I just want the basic patient services I'm entitled to as a paying customer. That was asking for too much apparently. I reached out to customer support which states they have a 3 business day turnaround time. After a week with no response I had had enough and requested cancellation. The problems didn't end there. Nothing is ever easy or ever done right the first time with this company.

I have tried for over 18 days to get a response from customer support. I scheduled the phone call. I was in my kitchen and literally sprinted to the room my phone was in. It rang two times then hung up. They don't respond to emails. They have a 3+ day period to get someone to call you on the phone. I am not a super needy person. The previous lady I was talking to apparently quit and the wait time in between appointments is over a month to have a "transfer of care follow up". I literally just need my emails and consultations answered on your website. It's been 18 days.

My provider sent my script to my local Publix so I wrongly assumed that my refill would go there too. It instead went to RxOutreach which charges almost 3x the price ($70) for seeming degraded (not nearly the same potency), off-brand medication. I refused delivery and have been ignored ever since. It has been a month now since the issue came up and two weeks since my provider transferred the case to the Done team and I've yet to hear from an actual human despite multiple automated emails saying they would reach out "within 3 business days." It's cheaper than any provider in my area, but I'm no longer convinced the price difference is worth not having a phone number you can call and not having any recourse if they decide to just take your money and provide no service.

I put in a request for my records. My own records, that i need in order to verify information for a job, and its been a month with NO response. Do not bother calling them, or their urgent care line. Unless you want to wait 2-3 weeks for a call, in which they will just tell you to wait more, because they arent actually employees. I highly doubt they are that busy, considering that you can clearly see their team is responding to reviews within a few days. The fact that you have to make a review on an obscure website to get some help says enough about the service as it is.

This company seemed like a great thing a few years ago. Getting a psychiatrist in my area is quite difficult especially during covid. While the service claims they save you money. This is really only in the initial start up. The eighty dollar fee every month builds up. Compared to what would be just a fifteen dollar copay, from a traditional psychiatrist. However, they were quite convenient and money really wasn't a problem for me. Considering I do have adhd the traditional method of obtaining treatment is unfortunately very daunting for me. The real problem is that providers for the company are fleeing. I got a message saying that my provider has switched and that I needed to meet with them before I could fill my prescription. This wasn't really a problem until I found out I couldn't make an appointment. Their support team while at first seemed to be willing to try to help. Realistically they were just pushing me along. The moment I asked to get my medical records, I was completely ghosted. Once I finally poked around on the internet, I found out why. The CEO of done first has been arrested. I'm surprised to see that they are still advertising their services because they can't even provide for their current customers. Do yourself a favor stay far away.

Talked with my provider last month, he said we would continue with current treatment. Went to get a refill and it says I’ve been discharged from treatment. There is no one to call or email, I had to make an appointment for 5 days from now, meanwhile I have no meds. What a shitshow. UPDATE: link does not work. If you cared about patients you would contact them instead of giving us this run-around. You can’t mess with peoples mental health like this.

I’ve been with Done since 2022 and I have been diagnosed with ADHD since I was 12 years old. Everything with them had been going fine until last week they decided to change my prescriber. I had previously had a wonderful prescriber who was aware of my medical history etc and she worked well in providing my needs unfortunately this prescriber was very judgmental from the start asked me about my medical history or any medication I currently take (I do take medicine when I get migraines) which is rarely and bc of that she said she was taking me off my medication. I have a primary care doctor AND neurologist who are both aware that I take medicine and have approved me taking my medication for adderall however she asked me to go to an outpatient doctor. The reason I did done in the first place is bc I live in a rural area and psychiatrric doctors are hard to see and also keep up with on a 3 month basis. She took me off my medication that I’ve been taking on and off for the last 15 years WITH NO WARNING. When you have a disabilitating adhd and someone takes you off your medication this can ruin lives and health. I would forever be warm people to stay away from this company, you cannot get ahold of anyone and the practitioner here made me feel judged and was absolutely terrible to me. This is the worst I experience I have ever felt in a medical situation. They have offered no support or help so far. Name of provider is Sarah Diroff PMHNP She is awful and will judge you and take you off your medication.