Dollar Rent A Car UAEReviews of dollaruae.com

Excellent cars and fantastic team .

Very poor after rental experience on rental AD 3S77024 returned 10/12/2025. Desk staff took down details of a payment card and acknowledged that they would charge that card, not the credit card supplied, for any incidentals. Two days later, received message from other staff that the original credit card would be charged instead. Staff does not respond to WA messages, incoming calls, and refuses to call back.

Bad,bad,bad-car delivery 2 hours late,car collection 3 hours late,no communication,total chaos.By far the worst car rental experience.Now afraid of post rental charges.

If I could give 0 I would. Shocking customer service. I ended up contacting them multiple times but no answer. Total disregard for their company policy and now trying to charge me for their mistake. Not upholding the promises made. Been through 3 cars in 12 weeks which is shocking. Staff are rude and don’t listen.

They are extremly rude and doenst have any system at all. They dont register correct contact details and suddenly its your problem. Honestly I have never experieced such bad service before.

Dear owner, I have the very bad experience your company. They don't have the proper Customer Care. They took extra money for me. Staff is very bad attitude, especially this guy Haris He shouted me. I was inform your all managers, but still no response my email and my calls.

Great experience and amazing car - 2026 model, Just love it, deposit was a bit delayed but received it!!!

I booked a car with Dollar from 24 Nov to 2 Dec, but when I arrived a day early, the airport kiosk gave me a separate one-day rental and added personal accident insurance without telling me. I had already declined all optional cover for my main nine-day booking. I was also told I could keep the same car for the full rental, which turned out to be wrong. When I went to the Dollar office the next morning, I learned the unwanted insurance would have carried over into the longer rental too. The staff’s advice was inaccurate and felt misleading. While the financial loss wasn’t huge, it left me feeling taken advantage of. I chose Dollar based on good reviews, but this experience didn’t match their reputation. I hope the company addresses this so future customers aren’t put in the same position.