Dollar TreeReviews of dollartree.com

Always friendly staff. Offer help before you can ask for it. Go the extra mile by walking to the proper aisle to show you where the item is, rather than just saying something like, "Check aisle 5". Always friendly and courteous every time I visit. Never had a bad experience there (at the Camrose, AB location). This time, I asked the tall gentleman for assistance and he dropped what he was doing to help me. The till clerk Alissa was very polite and attentive to my needs. Thanks to everyone there. Bill Porteous 48435 Range Road 185 Camrose County, AB T0B2M2 780-672-1915

Overall I really like Dollar tree, however my last (and final) order with them was a complete and utter disaster with zero support, zero responsibility and an incomprehensible lack of any form of professionalism. I purchased aprox $200 worth of merchandise in late July, part of which was to be shipped and part of which would be Ship to Store (8-10 business days) at the Arizona Pavilions location. I waited until after the delivered items finally showed up to call customer support about my ship to store order since i had received no emails about the order. I was told that the items had just been shipped and would be at the store on the following Tuesday. I called the store on tuesday, they said they would know in a day or two. I finally got an email telling me that my order had arrived, so i went to the store, where no one knew what i was talking about. I received a call from the store manager a few days later, the one and only call i was graced with from Store Manager Darcy, which said they were still looking for the order. At that point i told her to take her time since i was having surgery the next week and couldn't do anything with the products until after. That was August 10th. between 8/10-9/10 I received n thing from dollar tree, not my items, not an update, not a phone call, not an email, until something showed up in my email box...thanking me for picking up my order, which of course never happened. I then spent 5 days calling the store multiple times a day only to have it ring 25 times with no answer or for the line to be busy for entire days at a time. Today I finally gave up and called "customer support" where they informed me that after 1 1/2 months they had lost my order, no they couldn't reship it for me, they would have to refund. Absolute lack of responsibility, competence and zero customer service skills by every person involved in this disaster. So needless to say, I will never shop online with Dollar Tree again, they are not set up in any way shape or form for direct shipping to customers, to the point of abject incompetence. Their managers are utterly unresponsive, and customer service is non-existent. Its not saving me ANYTHING if all I get is 1 1/2 months of avoidance, ignorance and frustration with ZERO PRODUCT TO SHOW FOR IT. I would HIGHLY advise against using their "ship to Store" "feature" if you need to order bulk products, as they are genuinely not set up to deliver actual product to stores, and stores lack the competency to set aside customer orders from the regular store merchandise. It shouldn't be this difficult for them, but it absolutely is. Ship it via FED Ex or stalk the stores and just wipe them out everytime they put the item out on their own shelves. Just a miserable, unprofessional and infuriating shopping experience at this Dollar Tree, maybe other stores have their stuff together better, but I'll never risk it again.

I am writing to formally log a serious complaint regarding an incident that occurred at Dollar Tree Store #7704, located in Fayetteville, Georgia, on Saturday, September 5, 2026, at approximately 11:30 a.m.During my visit, I was subjected to incredibly rude, dismissive, and disrespectful behavior by an employee named Hope. As a retired sales executive, I understand firsthand the critical importance of building rapport, practicing common civility, and maintaining a high standard of professional customer interaction. A retail establishment relies heavily on the frontline behavior of its staff to maintain its reputation; unfortunately, this employee displayed none of those necessary qualities. Her conduct was entirely unacceptable and created an incredibly hostile environment.I expect a company of Dollar Tree’s size and community presence to address such behavior immediately. I request that this matter be reviewed by store management and regional leadership, and that appropriate disciplinary action or customer service retraining be implemented.

My order was at the store when I checked one week later. It would be better if there were delivery information.

I shop mainly at store #40088 in Brantford and I have always received great and friendly service there. One employee named Dale, has always been courteous and friendly. She always greets you with a smile, and is very helpful. I give this store 5 stars.

I don't know why they won't answer.their phone 😒

Imformative and freindly and go out of their way to help.

The workers were very helpful finding what I was looking for ..they handled the busyness like a pro.will always go back