Mary
Great
I love doing Dogvacay. I'm not sure if I would change anything.
DogVacay is the leading online service connecting pet owners with over 60,000 loving sitters across the U.S. and Canada. With our five-star-rated sitters, 24/7 customer support, and daily photo updates, pet parents can travel or drop their furry friends off for daycare with peace of mind. And with DogVacay handling insurance, payment, and customer support, our sitters can focus on what they love most—animals!
DogVacay (dogvacay.com) has 3,002 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Mary
I love doing Dogvacay. I'm not sure if I would change anything.
Bea
Before I had my profile to become a dog host through Dog Vacay, I was searching for a job that could give time to live my life and had my skills used in some occupation that I love. I wasn't very successful in finding the combination of both. Most of the positions I got either gave me an income or personal satisfaction as a volunteer. I added my profile thinking, whatever, and a month later I had my first doggie client. I can't think of anything better to do from the comfort of my own home surrounded by my precious greyhounds and their new buddies. Thank you Dog Vacay
Cintya
Very satisfied! Good tool and great feedback from concierge when needed. I just would like to add a note regarding the lack of better way to send pics and videos to our customer not only using the app on the cel phone but also through the website and some kind of reward for constant sitter swith good reviews.
Sarah
We have had such a great experience as Dog Vacay hosts. We didn't expect this small side business to take off the way it has, but we have guests in our home more than we don't and we love it. Unfortunately we did have an incident where a guest dog was playing with one of our dogs and they got into a quick fight, my dog was bitten pretty badly and needed stitches on a Sunday - so it led to a trip to the emergency vet. (The particular guest dog was not at all aggressive his entire stay, he was lovely in fact, so we chalk it up to competition for the ball they were playing with) When I called the customer service for Dog Vacay to make a claim they were incredibly helpful and easy to work with. Financially, the service has definitely helped us get ahead of the daily grind. If you love dogs and have a space to accommodate guests, we absolutely recommend Dog Vacay.
Erica
I started out with dogvacay a little over 18 months ago. What was just going to be one or two dogs every few weekends ended up being much bigger, much busier and much more fun. And with the changes in the growth. We're going through now I see some things that concern me, but understanding the reasoning behind them. Where I once had a lot of meet and greets I now have 0 and the only ones requesting reservations are my return customers. When I plug in my zip code, in the search bar, there are about 12 people ahead of me in different zip codes listed as top host and that bothers me. The algorithms are not true to form and I don't understand them, that means less new customers when my old customers either has a death of a dog or they move out of state. Once the initial kinks are worked out of the system I'm sure it will be beneficial to both new and established hosts. I attended the town hall meeting and have made notes and suggestions but I have still been waiting for the team to ask for them. J haven't received anything via email or form to fill out. Overall I am a part of the Dog Vacay family and will still offer 100% to what I do best.
Vicki
I have been a Dogvacay Host for over 2 years now and I love it! I am proud to be part of such a professional (and fun) organization. The 24/7 staff is always very knowledgeable, helpful and courteous. It is my pleasure to be able to care for dogs in my home. I can't think of anything else I would rather do. And, can't think of any other company it would rather do it for! Thank you, Dogvacay.
Laura
I am a sitter/host. DogVacay was the first dog sitting/boarding website that I have used. There are others out there that I like better. Pros: *I am given the clients real phone number. *App works on my Samsung tab 4 *Compared to the others, Dogvacay has fewer steps for client to successfully book a stay. Cons: *The 5% service fee that DogVacay has started charging new clients. - This is why I do not recommend DogVacay to new clients. *I am not able to "book again" clients. The other major site has a feature where I can enter in all the details of a stay and the client just confirms it. This works great for not so computer savvy folks. *Currently, without using the app, the only way to upload pictures is by email. There is a size restriction so I have to re-size every image. *When using the app I am only able to upload images that are on the device - there is no access to google drive or dropbox.
Response from DogVacayDec 17, 2015
Hi Laura, We appreciate your feedback! To begin, we appreciate your concerns with the Trust and Safety Fee that affects new Guests, please know we strive to be as transparent as possible with Guests and clearly state it on the checkout page before they book a reservation. Implementing this fee allows DogVacay to continue to provide support, tools, and marketing for Hosts. In addition, we truly value your feedback in regards to the current booking process and photo update options, and have forwarded this feedback to the appropriate teams. DogVacay is continuing to make improvements to our site as we grow, and we take all suggestions from our Guests and Hosts into consideration while making updates. We again, thank you for your feedback and for being a wonderful Host in the DogVacay Community! Warm regards, DogVacay
Anne W.
DogVacay is a wonderful outfit. Their advertising brings me new business all the time. The support you get when you call in is second to none. Sign up, and HAVE FUN!