DogVacayReviews of dogvacay.com

I love the idea of crowdsourcing pet sitting but don't love how DogVacay carries it out. They push booking an appointment right off the bat rather than communicating with the sitter first. They also have a nonrefundable fee added onto the booking. It seems if anyone is inconvenienced by a cancellation it is the sitter themself not dogvacay so why is dogvacay the only one getting to keep money. This combined with the push for booking without communication with the sitter really seems to be putting the company's interests before the client's. Lastly, at least in my area there aren't as many sitters availabe in the area as I would have hoped.

When I booked dog vacay, nothing was mentioned before hand that there would be a 'trust and safety' fee, so the extra $40 charge came as a complete surprise. However, they did include a coupon which reduced the fee. I suppose it's to make the surprise fee more palatable. I have no problem with the woman who took care of my dogs. She was great. The price we agreed to was what I expected, but not an additional one from the website.

Cassie is great, I love her services! Your company keeps emailing me money off first booking, still haven't seen it.

Make the 7% administration fee clearer. Charged $20 to cancel a booking after I met the host and decided not to go with them? That's just criminal not to mention VERY POOR USER EXPERIENCE.

The doggie host was fantastic. The DogVacay Website is aweful. The mobile app is a little better but far from great. And customer service when I had to get them because Website was so bad and had a multitude of problems, was -- or at least tried to be -- good. It took me 3 calls because the site wouldn't process the payment and discount correctly, but all of the agents were so nice that despite my frustration I didn't give up.

We booked our first DogVacay for our senior chihuahua a few weeks ago. The process itself was easy enough and we thought the sitter was great when we met her during the drop off. However, our dog came back with a mysterious paw ailment that necessitated a series of vet visits and medications. I checked in with the sitter and she said that he was behaving normally during the weekend. Since there is no way to know what happened or when it happened, we chose not to pursue a claim with DogVacay. I did correspond with their customer service team by email and was told that any issues that can be proven to be a direct cause of the DogVacay stay is covered under their medical insurance after a $250 expenditure by the guest, which means that most of our vet expenses would not have been covered anyway since 1) there is no way to prove that his injury was a direct result of the stay and 2) our vet bills totaled slightly more than $300. Like all services of this nature, it's up to each user to decide how much trust to place in the system and others exchanging services through it.

I was disappointed to learn that the dog-sitter doesn't get the entire amount of the rate quoted. I know there are costs to running a business - but I felt like this should be more prominently disclosed. I probably won't use this service again.

Lots of sitters, but they have the options to cancel anytime with no consequences. Ruins plans for the customer. Worked out with a different sitter but took a while to find one that works with your needs.