DogVacayReviews of dogvacay.com

Finding care for your beloved pet should spark pure joy and boundless energy each time. I dove into this platform eager to explore a world of options as any enthusiastic shopper would. Sadly they sent just one option and that single choice left me craving more variety. Do not let limited listings kill your momentum though because adventure is still within reach. One great connection can transform a stressful trip into a celebration for your furry companion. I encourage the crew to expand their roster so everyone feels the thrill of picking the perfect host. Keep your heart open and trust the process because wonderful moments await those who keep searching. Let us make every vacation magical no matter how small the first step appears to be.

I felt personally attacked by ads

The sitter never showed up and left our dogs alone. This is a terrible company and the sitters are not properly vetted. DO NOT RECOMMEND.

Keela, ( Dogvacay Manager) Thank you for reaching out and following up after such a stressful incident. Very disappointing to find out that my dog was left alone in a home, and much more with the door open. I tried reaching out to Alexander via telephone and finally via Dogvacay messenger, prior days before going over to his house. Unfortunately, I was very tied up at work and had a gut feeling that something was wrong. I finally had a day off yesterday and decided to drive to Alexander's house to see what was happening. I stayed with my dog in the front yard of Alexander's house for about 10 to 15 mins, and still no one around to come out from the house. I take it Alexander may not have been home at the time, and probably left my dog with his roommate. I knocked on the patio door, and even hit the door bell and nothing. I was very alarmed with the neglect of my dog, and saw firsthand how easily she could of gotten lost. My dog has been with me for 8 years, and we consider her family. I take the risk and gamble with Dogvacay hosts as ultimately last resort. I am currently in between moving homes, if not I would not be using your service. Furthermore, I am missing some property that I was unable to retrieve from the property. Though the door was open, is unlawful to enter a home and dangerous. The risk was not worth taking, and decided to buy two new dog bowls, a new bag of dog food, new bed, and a new leash (about $100 that I did not expect to spend.) I would return to Alexander's house and retrieve my things, but I am afraid I am still too upset to even see him in person. I also left my dogs medication ( Apoquel 160 mg) x 30 pills, which run me about $3.10 per pill ( $93 total.) Overall, you can see how expensive this incident has been for my family. Please let me know how we can get my things in a timely manner. You stated that you are still assessing whether or not Alexander will continue to be a host in the Dogvacay community. A company that seems to have forgotten what the most important value is in their business model, which is to advocate and protect our four legged friends. In your own words "most rigorously vetted & trusted sitters available ", well you have failed. Alexander has your 101 dog training certificate, and what other certifications you may provide, but now hold little value. Dogvacay promises to “connect dog lovers with one another to find and provide safe, convenient and affordable ways for their best friend.” You offer a great service, but by no means is it affordable enough to put my dog at risk. You need to review you candidate selection process, and establish a higher sense of responsibility from all of them. Customer’s trust in your company and the brand to find a safe, comfortable, and responsible sitter for our loved ones. I see that you have provided a promo code for $150 for my next visit, and I thank you for that gesture. Fortunately, I still have a dog that I can find a sitter for but next time it won’t be with Dogvacay. I’ll make sure to spread my story with other friends whom referred me to your website, just so they know how imperfect the Dogvacay community currently is and how much more they need to improve.

its our second time bring our dog to boarding in Christina's place. after we picked our dog home, we found out our dog is lameness seriously. and during the boarding time-10 days, Christina didn't send any message telling us our dog is not ok!. during the boarding time, all the message she sent to me is our dog doing ok, he is playing with other dogs. However, after we picked him up, our dog is lameness. We even send messages to Christina for why our dog is lameness. And she said " oh it's because three days ago our dog laying behind the door and she closed the door without caution. " shouldn't you send me a message for this? No, she didn't send any message of telling me this do happen. after we taking our dog to the vet, and they said how would this happen? he got inflammation. have to take a rest and restrain his activities area for 5 days. it really makes me heartbroken and guilty I shouldn't out of town without my dog. And the medical fee is over $200, which is not a small amount of money, plus, might have to go back for the second time. I would not recommend Christina anymore, moreover, you guys should be aware don't let the careless people take caring of your beloved dog.

Good dog sitting, but I can not opt out of emails. Now I regularly get emails that I do not want and have taken steps to no longer receive. They are now spam. This review came as spam. I will attempt to unsubscribe again. If it wasn't for the spam, it would have been 5 stars. Allow people to opt out. Fix the service. Pressing the Unsubscribe button on the emails does not work. I have tried with every single one of them. Now I have to make a phone call... unacceptable.

I booked a host for Christmas as I was going to another province to see family. I met with the host, she seemed great, and she ensured there would be no issues with her watching our dog, and we originally felt great about it. We mentioned how most of the kennels had filled up, so we were glad we had found her, this was over a month and a half before the holidays. Come to two weeks before we leave and we get a notification that she cancelled on us because she no longer was available for Christmas, we now can no longer go see our family as there are no kennels nor people available, and we live in a new city where we don't know anyone yet. Had we not received her guarantee for Christmas we would have looked elsewhere and could have found a place, as we did have other options at the time that are no longer available. Being able to cancel this last minute for Holidays is unacceptable, and I am very upset about this experience and now will not get to spend the holiday's with my loved ones. If you are booking for a busy time of year I would recommend booking elsewhere if you want to ensure the security of your booking.

I felt so sad to find out what went on-My poor baby must have felt so betrayed that I was not there to protect him. I must tell you that after bringing my :My Baby: whom has NEVER been left with anyone nor has ever been hit nor beat had shown such a difference and a habit of fear and jumping away in fear to any quick movement- I contacted the sitter and point blank asked her if he had been hit and or repremanded and she admitted her boyfriend had indeed done so-..I am heartbroken I was not there to protect my poor baby. It has been nearly 3 months he is still having anxiety issues as well as nightmares. I must say I was impressed with the sitter herself as we were gone as she kept us updated daily with pictures and texts. I was so disappointed in the situation my poor baby had to endure- although not entirely her personal fault- I will not be using this service again.