Jessica
Insurance issues
I love dog vacay, it has benefit my dog along with others. My biggest issue is when you invite a dog into your home and the owner fails to share all issues the dog may have; Chewing Peeing Pooping Ripping Destroying stuff The owners sometimes feel obligated to help pay for destroyed items but other customers do not! Its hard to trust the owner as much as the dog. I believe the insurance should cover house property. Jessica Gray
Response from DogVacayDec 17, 2015
Hi Jessica, Thank you for your review. Our Premium Policy is designed to protect the Hosts in the event of a veterinary emergency. While it provides up to $25,000 of coverage for Guests pups, it does not cover any property damage in the Host’s home. Please know, we completely understand what a burden this can be, and I can assure you that we are dedicated to creating a wonderful experience for our pets and community members, and we truly value every single one of our Hosts, and the efforts you put into each and every Vacay. With that said, we encourage you to please contact us if ever struggling with an anxious or high energy pup whom you believe may be potentially destructive, as a result of their behavior. We will be more than happy to support you in order to help alleviate any situation. Additionally, to help uncover any expected pup behaviors during a stay, in addition to conducting Meet-n-Greets, I highly recommend having potential Guests fill out our Meet-n-Greet Form and/or our Vacay Guide prior to the Vacay. These forms are located in our Host Resource Center. Both forms ask various questions that can be extremely helpful in uncovering expected behaviors that Guest's may not always be upfront about from the beginning. We again, thank you for your feedback and for being a wonderful Host in the DogVacay Community! Warm regards, DogVacay

