DogtraReviews of dogtra.com

TERRIBLE CS. Stonewalling on a fix. My e-collar remote does NOT talk to the collar at 0-40ish. Johnny at the CS phone tried to correct this over the phone with me---by talking me through the sync of the 2 parts. We attempted this twice and then he said --"Oh yes, that is broken and you need to send it in to be fixed." I spent over 2 months trying to work with the company. The tech team held onto this for weeks....and then had the nerve to tell me NOTHING was WRONG. They shipped it back and the issues persist!!!!!! It is concerning to me that the charging is limited to 3-4 hour window.....as if anyone will get up at night to take a collar off electric???? This is defective but they will not own up to it. My dog has lost most of her training now........almost got hit by a car yesterday....... what a waste of + $2,000 training if the product won't stand up to the time or the company wont fix or replace faulty items.

I am happy and grateful to work with the amazing folks at Dogtra. I am an avid hunter, and dog trainer. I compete at AKC events and I am part of two clubs on the West Coast. The Umpqua Valley Retriever Club and the Inland Valley Retriever Cub. After using other e-collars from other companies, I can definitively tell you that Dogtra make the best e-collars on the market. They also provide the best customer service, and work to take care of their customers.

Well, I had some trouble receiving a battery for my 280 NCP. Nick handled the situation fantastically, he was understanding and very apologetic. He corrected everything and sent priority mail immediately. I truly enjoy your products and you have a world-class customer service!!!

Great communication! They are the best of the best! Great product!

Dogtra's customer service is absolutely amazing! A special shout out to Jordan, Blake and Nick!!! They helped me more then words can say with my Efence when it got struck by lightning. Dogtra not only has fantastic customer support, but amazing products as well! I will be a costumer for life! Thank you!!

A year and a half ago I bought an e-collar for my bird dog Mari. I'd never heard of Dogtra before, but decided to risk it anyway. I'm so happy that I did, because this company is AWESOME! I've called customer service twice now and have been treated like royalty both times. Dogtra staff are helpful, attentive and kind. And they like repairing stuff instead of throwing it away and up-selling you! In 2023, that's unheard of. Also, Jordan specifically is a gem and deserves a raise. :-)

We are a family run kennel for 50 plus years ! And recently swapped to Dogtra from Garmin. Not taking nothing away from Garmin. But guys. This dogtra is quick when your hounds life depends on it. Easy to use. Dependable!! Great customer service. We let some of our hounds run loose with the new fencing option on the Dogtra. Keeps them muscled up !!! Not using a run all day they are free to roam. We live in the mountains of east TN so being able to track at maximum distance is a major plus !!! Thank you for a great product ! Brian M Thunder Mountain Kennels.

I purchased a Pathfinder2 last year and have been very happy with its functionality. Recently, I hit a snag with my RF signal — a hardware problem, I was told. It happens. Nicholas and the Dogtra team were very responsive, friendly and provided clear instructions on steps to fix the problem. Nice job!