radha
Scam beware
First of all, subscription charge for monthly is exorbitantly high for the services they offer, I tried to cancel, however they did not refund. I uploaded a word document and converted to a pdf and I was not satisfied with the pdf document it converted. The points in bullet in word document are gone in the pdf. Beware of so called premium plan, this is crap.
Response from DocumentgeniusOct 16, 2025
Thank you for sharing your feedback — I’m really sorry for the experience you’ve had. I completely understand how frustrating unexpected charges and formatting issues can be. We’ve received your email and I’ll be reaching out to you directly so we can assist further. Just to clarify, our trial includes a 7-day grace period, after which it automatically renews if it isn’t canceled before the end of that period. I’ll follow up with you via email shortly to review your account and help address the issue.