Documentgenius Reviews | Read Customer Reviews of documentgenius.com

Documentgenius Reviews | Read Customer Reviews of documentgenius.com

Documentgenius reviews

728 approved reviews, newest moderated first

customer
Nov 13, 2025
I'm so amazed
I'm so amazed. Amazing amazement that amused me. Erick Pe D. Acuña
Response from DocumentgeniusNov 14, 2025
Thank you for the fun review! We’re glad to hear you’re that amazed — we appreciate it!
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customer
Nov 13, 2025
We were able to complete our document…
We were able to complete our document in a fast and easy manner. Thank you!
Response from DocumentgeniusNov 14, 2025
Thank you! We’re so glad to hear you were able to complete your document quickly and easily.
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Mark L.
Nov 11, 2025
I just got a fraud notice from my…
I just got a fraud notice from my credit card of this site trying to charge me $39.95. I've never even been to this site. Luckily they caught it and asked if it was a fraudulent charge. Have to cancel my card now.
Response from DocumentgeniusNov 12, 2025
I’m so sorry for the concern—that must have been upsetting to deal with. Please know that DocumentGenius is a legitimate subscription-based service that provides access to legal and business document tools. We never process a charge without an active user registration. If you’ve received a fraud alert but don’t recall signing up, please email [email protected] (attention: Betty) with any details from your bank or card issuer. We’ll investigate immediately and help ensure everything is resolved properly.
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Victor H.
Nov 11, 2025
Cancellations and refunds
The company is pushing a case-by-case basis on cancellation/refund request, and their own terms and conditions does not provide for such an analysis, even as an individual describing hardship and fixed income, the company refuses to heed and would prefer to enforce an insensible practice depriving people with fixed incomes with refunds or reimbursements for unused services.
Response from DocumentgeniusNov 12, 2025
I’m truly sorry to hear about your experience, and I completely understand how frustrating this must feel—especially given your situation. Please know that we are legitimate subscription-based service, and all refunds or cancellations are reviewed according to our Terms of Use, which outline our 7-day trial and automatic renewal policies. That said, we do take every request seriously and aim to handle them fairly. While our system has specific refund limitations, we’re always open to reviewing cases individually to ensure no one is unfairly charged. Please email [email protected] (attention: Betty) with your account details so we can personally review your case and see what options may be available to help.
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Kat K.
Nov 10, 2025
SCAM WEBSITE WILL TAKE YOUR $
Never used this service and my card was charged for 3 months of it. When I contacted support they basically told me they would cancel the account with my card number but not issue a refund. I'll be contacting my bank THIS WEBSITE IS A SCAM. Kinda funny how all the 1 star reviews are saying the EXACT same thing, and the only reviews with more than 1 star are ones that have been refunded.
Response from DocumentgeniusNov 12, 2025
I’m very sorry to hear about this experience — I completely understand how upsetting it can be to see charges you don’t recognize. Please know that Document Genius is a legitimate subscription-based service, and we never process a payment without an active registration made by a user entering their email and card details directly on our site. We’d like to look into this further for you right away. Please email [email protected] (attention: Betty) with the last four digits of the charged card, the exact charge dates and amounts, and any email address that may have been used to register. We’ll review our records immediately and help ensure this is resolved as quickly as possible.
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Scott L.
Nov 3, 2025
Canceled Subscription Didn't End Autopayments
It was easy to cancel the subscription to document genius or at least to get notification from them that the subscription was canceled. The problem was that continued to draw $49.95 a month from my bank account after they said they had canceled the subscription.
Response from DocumentgeniusNov 4, 2025
I’m really sorry for the frustration—that shouldn’t happen after a cancellation. Please email [email protected] (attention: Betty) so I can investigate right away. If you can include the account email, the last four digits of the card, and the dates/amounts of the charges, I’ll review the records, stop any further billing, and address any erroneous charges promptly.
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Rickilee P.
Oct 24, 2025
Clicked option for “free 7 day trial”…
Clicked option for “free 7 day trial” and was charged $49.95 at the end. So misleading, not transparent. Do not use. Update: the confirmation email went to spam. The initial link is misleading as it looks like the option is totally free but the confirmation email does state you need to can cancel within 7 days. While I still don't like this type of business practice customer service was helpful.
Response from DocumentgeniusOct 27, 2025
I’m really sorry for the frustration—that’s not the experience we want. Our trial is meant to be risk-free and easy to cancel within the trial period so I’d like to look into what happened and make it right. Please email [email protected] (attention Betty) so we can help right away.
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Ken
Oct 20, 2025
Document Genius Trial Period Auto-Subscribe
Be aware that you must cancel Document Genius (DG) before the trial period ends or auto-billing will occur as in the contract you entered by using a trial period. Although with my initial contact with DG, I was told, "we are unable to issue refunds for past monthly fees after the trial period", apparently the agent who wrote to me was mistaken. Further contact with DG resulted in apologies and a refund, and I changed this review to indicate this.
Response from DocumentgeniusOct 21, 2025
Thank you for sharing this feedback—we’re sorry for the frustration you experienced. Our trial does automatically renew into a monthly plan if not canceled before the trial ends, and that policy is shown during checkout and in the Terms. That said, we’d like to review your case directly and see how we can help. Please email [email protected] with the subject “Attention: Betty” and include the email used to sign up and the charge date/amount. I’ll personally look into it and follow up promptly.
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