Documentgenius Reviews | Read Customer Reviews of documentgenius.com

Documentgenius Reviews | Read Customer Reviews of documentgenius.com

Documentgenius reviews

728 approved reviews, newest moderated first

Collette C.
Oct 8, 2026
Excellent, Prompt Customer Support
Andy assisted me extremely promptly and to my satisfaction. He offered me exactly what I requested and provided a kind and favorable response to my request. My experience with Document Genius’ customer support was extraordinary! Thank you very much, Andy 😊
Response from DocumentgeniusOct 8, 2026
Thank you so much for your wonderful feedback! We’re thrilled to hear that Andy was able to assist you promptly and provide exactly what you needed. We’ll be sure to share your kind words with him. We truly appreciate your support and are glad you had such a positive experience with Document Genius!
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Leslie
Oct 8, 2026
Was never able to set it up to print…
Was never able to set it up to print copies.
Response from DocumentgeniusOct 8, 2026
We’re sorry to hear you had trouble setting up the service to print copies. We understand how frustrating that can be. We’ll reach out to you directly to see what went wrong and help find a solution.
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nikki J.
Oct 8, 2026
cancellation dont need
cancellation dont need
Response from DocumentgeniusOct 8, 2026
We’re sorry to hear that you no longer needed the service. We appreciate you giving us a try and hope we can assist you again if your needs change in the future.
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Meghan C.
Oct 8, 2026
Super easy to navigate with multiple…
Super easy to navigate with multiple options to find exactly what you need.
Response from DocumentgeniusOct 8, 2026
Thank you for the great feedback! We’re glad to hear you found the platform easy to navigate and appreciated the multiple options available to find what you needed. We truly appreciate your support!
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Michael S.
Oct 7, 2026
No customer service contact phone number
No customer service contact number,site is not user friendly.
Response from DocumentgeniusOct 8, 2026
We’re sorry to hear that you found the site difficult to navigate. While we don’t currently offer phone support, our email and live chat support channels are available to assist with any questions or concerns. We’ll reach out to you directly to see how we can help.
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Jason L.
Oct 7, 2026
This platform allowed me to help out an…
This platform allowed me to help out an associate who works for me. They needed a letter of recommendation that I have never done, so the help was perfect.
Response from DocumentgeniusOct 8, 2026
Thank you for sharing your experience! We’re glad our platform helped you create a letter of recommendation and made the process easier. We’re happy we could provide the support you needed!
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Sandy J.
Oct 7, 2026
It was very easy to use!
It was very easy to use!
Response from DocumentgeniusOct 7, 2026
Thank you for your wonderful feedback! We’re glad to hear you found our service very easy to use. We appreciate you sharing your experience!
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K.L.
Oct 7, 2026
Misinformation
I didn't understand how to cancel and when I called for assistance I was assured I didn't have to cancel to avoid being automatically subscribed for a fee. I persisted with the website until I was able to cancel. Watch out for customer assistance. Either they don't know what they are talking about or are disingenuous
Response from DocumentgeniusOct 7, 2026
We’re sorry to hear about your experience and understand your frustration. We take your feedback regarding the cancellation guidance seriously and will review this with our team. We’ll also reach out to you directly to better understand what happened and assist further.
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