Lawrence A.
I didn't get the document I spent…
I didn't get the document I spent considerable time creating. 10
Response from DocumentgeniusOct 15, 2026
We sincerely apologize for the frustration and inconvenience you experienced, especially after spending considerable time creating your document. Once completed, your document should be available for download under the **My Documents** section of your account. We would appreciate the opportunity to help you access your document. Please contact our Customer Support team at **[email protected]**, and we'll be happy to assist you. We will also reach out to you directly via email to help resolve this issue. Thank you for bringing this to our attention. We value your feedback and hope to make things right.