dnataReviews of dnata.com

Neem die telefoon op!!!!! Onprofessioneel om een antwoordapparaat aan te zetten....

Zie alle eerdere reviews. Super slechte bagagehandelaar. Ik snap niet dat er een vliegtuigmaatschappij met hen in zee gaat. Wij zijn op vakantie en onze speciale bolderkar voor een tweeling is niet afgegeven en staat nog op schiphol. Onze hele vakantie is verpest met jonge kinderen het ergste is dat ze gewoon niet communiceren. Alles is een groot zwart gat. ondanks herhaaldelijk telefonisch contact WhatsApp en e-mail zijn zij niet te bereiken of je krijgt geen tegenreactie.

I had a WizzAir DXB-BUD-STN flight from T2 on 1-Sep. The dnata staff did not allow me and my family of 5 to board, saying I need to have a visa even if I am just transiting through Budapest. Though I had a confirmed onward journey to London (Stansted), they did not budge. They went to the extent of saying if I had booked via any other airline, they would have allowed me to go. I really do not understand how is this possible. Their Team Leader, Saud, was there to make everyone's life miserable. He asked us to wait, promising to do something, and then vanished for more than 2 hours, only to return and say oh I cannot do anything. dnata's whole attitude was to make every passenger's travel difficult. Pathetic!!

After delay of my luggage I got one day later a phone call for delivering the next day. I stayed at home, no one came. Next day, after contact, again expected between 14:00 - 22:00 no luggage, Now day 4: still no luggage. No call when to expect. What is it?? My luggage is already 4 days in the Netherlands, but still not delivered and no call when to expect.

Nettes Personal und sehr hilfsbereit.

I wouldn't give them even a one star they don't deserve it. I was connecting my flight through Dubai my our bags went missing I and my daughter.qw flew from Philadelphia to dxb the bags went missing we reported it to the airport in dubai terminal one and they say they tracking the bags and I have a flight to mombasa to board the next day with fly Dubai on Wed 08/20/25 guess wat I didn't have my bags till tonight I got mine ripped torn in to pieces,stuff stolen ,pads were ripped open dirt tissues inside someone wipes their dirty hands n put in my luggage,lsomeone tampered with my luggages..it's looks like human rats chewing my luggages up. A lot of stuff missing. They put some stuff in plastic bag written dnata checked bag things falling out bags plastic torn apart. When u call to report someone has an attitude .. she says not them. And right now they are holding my daughter's two luggages in dxb terminal 1.. I still they didn't put them in the plane waiting for approval. From where? I paid for connecting flight and it was supposed to send all the bags.. y holding my daughter's luggages? We can't even attend the wedding which start tomorrow they are alot of wedding stuff for the bride.. which already been taken plus the other two luggages still missing. Am soo pissed. Am so disappointed with that airport which is the biggest hub .. I don't know how people turn so cruel to steal people stuff n ripped the bag s up .and the communication is so poor.. they never communicated with me at all. And in top of that how do I kno my daughter bags are still their in dxb ? I kno ..and I have evidence of everything they did to my luggage is like the human rat has some grudge on the luggage. I have pics videos .. and I have proof of every. They can't lie about it..it's so shameful dnata to do all this.. wat did I do to you guys to destroy my d family wedding n ruin our vacation.. all the few clothes which remaining inside is like someone pour some liquid in it smells so bad .. and they are wet.. I don't kno if it's pee? I have no idea smells so awful they are new clothes all of them. Dnata I need my daughter's bags still sitting in dxb terminal 1.. and I hope they are not tampered with. Am soo pissed with u guys.. I have reported it n some one at the call center has an attitude n wanted to hang up on me.

Mijn bagage had de transfer niet gehaald, maar werd de volgende dag met een andere vlucht alsnog opgestuurd. Bij de Dnata counter kon ik eenvoudig een ticket aanmaken, waarna de bagage de volgende dag netjes thuis werd bezorgd.

Hoe een vrachtwagenchauffeur hier wordt behandeld, gaat alle menselijke rechten te boven. Je mag zelfs niet eens naar het toilet!!! Ik hoop dat alle luchtvaartmaatschappijen en transportbedrijven zich van dnate afkeren.