dnataReviews of dnata.com

Ze geven aan zowel via de app als telefonisch bereikbaar te zijn wat niet klopt. Dit zorgt ervoor dat je niet verder komt wat zeer frustrerend is en verre van klantvriendelijk is.

Literally the worst service i have experience at any airport. Most of the DNATA personnel is unfortunate not taking anything seriously, which make it very difficult to be effective or productive. They lost, found and relost my luggage, due to a very silly mistake that could have been avoided at the checkin counter.

DNATA Cargo - Call Center / Customer Impolite customer service. They don’t know telephone etiquette. Ahuuh & ahhh are not supposed to be heard by the callers. Rude. Why are they in the Call Center / CS in the first place? Called date & time: May 23, 2025 - 3:16PM They need more training.

Slechtste bagage afhandelaar !! Hele slechte service. Je kan zeker niet bij hun terug wat betreft bagage of iets dergelijks. Je kunt met ze bellen totdat je ons weegt maar in contact met ze komen gebeurd niet.

Rude, lazy and untrained. That’s about sums up the ground staff attitude of dnata at Heathrow.

Customer service is basically non existing. Tried to contact them different times, tried different numbers, got the same automated message saying that all agents are busy. I doubt there are any agents at all... probably won't fly with Turkish Airlines again if they keep using these muppets.

If I could give zero stars I would. There’s no one at the airport, they don’t answer the phone and the website doesn’t work. I am one of many Lufthansa customers who has no idea where their luggage is. And there’s no one from Lufthansa to speak with. Poorly, poorly run “business.” Don’t think I will ever fly Lufthansa again.

Had reported 2 cases for a missing and a broken baggage with dnata. No responses on either. On calling, they keep letting you stay on hold for ages, and on writing them email - there is no reply..! You only can only travel to the zurich airport to enquire about your luggage time and again.