george H.
No contact
No contact, no response, no product, just takes my money and just leaves a person hang. Tried contacting on where my stuff is, and yet STILL no response! It's hard to get out of the wheelchair with NO wheel locks which I am waiting on!! (FOLLOW UP REPLY) There reply was unacceptable due to this EXCUSE was never stated on there site or even during check out.
Response from DME HubSep 11, 2022
***SUPPLY CHAIN & WORKFORCE DISRUPTIONS ARE STILL CAUSING DELAYS*** Thank you for your valuable customer feedback. Unfortunately, the mobility industry, much like many other industries in the USA and around the world is still struggling with supply chain and workforce related issues/delays. DME Hub considers delays with mobility products to be a serious matter and is working with its suppliers to ensure customer orders are fulfilled as quickly as possible. We have also been making every possible effort to stay in communication with customers regarding order status and estimated ship dates. However, delays with informing and updating customers have still occurred. DME Hub has allocated additional staffing resources to help alleviate these issues with communication. Thank you for your patience and understanding while we work through these challenging and difficult times. Sincerely, DME Hub Customer Satisfaction Dept