DME HubReviews of dmehub.net

Response from DME HubFeb 23, 2025

Thank you, David, for your valuable customer feedback. Our records indicate that your order was shipped on Feb 18th and a shipping notification email was sent to you on that day. According to the latest tracking details, the package is scheduled for delivery on Monday, Feb 24th. It appears there was a delay with the shipment due to a severe winter storm where the order fulfillment center is located. Also, Monday Feb 17th was a postal holiday causing further delay. We are sorry to hear about this delay and inconvenience. If your package does not arrive, please contact one of our customer support staff for further assistance. Sincerely, DME Hub Customer Satisfaction Dept

Response from DME HubJan 20, 2025

Thank you, Pi White, for your valuable customer feedback. Our records indicate that you ordered on Jan 6th and your order shipped out on Jan 10th. The postal tracking shows the package was delivered on Jan 16th. It appears that it took a couple of days longer than normal to fulfill the order due to some residual catch-up from the holidays. We sincerely apologize for the delay and inconvenience. Our shipping times are now back to normal. If you cannot locate your package, please contact one of our customer support staff for further assistance. Sincerely, DME Hub Customer Satisfaction Dept

Response from DME HubJan 20, 2025

Thank you, Sylvester for your valuable customer feedback. Yes, according to the UPS tracking details, a delivery attempt was made on Jan 18th, and they did not feel comfortable with leaving the package unattended at your door. UPS has rescheduled another delivery attempt for Jan 21st. If you have any further issues with receiving your package, please contact one of our customer support staff for further assistance. Sincerely, DME Hub Customer Satisfaction Dept We have been keeping a close eye on the shipment, and it appears that your order has now been delivered by UPS. Please contact one of our customer support staff if you have any further questions or issues. Sincerely, DME Hub Customer Satisfaction Dept

Response from DME HubDec 20, 2024

Thank you, Trevor for your valuable customer feedback. We're sorry to hear that you are having trouble with the postal service in Australia. Our records indicate that one of our customer support staff has reached out to you and provided some helpful information to get the matter resolved. Please let us know if we can be of any further assistance with this. Sincerely, DME Hub Customer Satisfaction Dept

Response from DME HubDec 4, 2024

Thank you, Joel, for your valuable customer feedback. According to the USPS tracking details, your package is not lost, it is out for delivery today. It was scanned today at the distribution center in your area and designated as "out for delivery". If your package does not arrive today or tomorrow, please contact one of our customer support staff for further assistance. Yes, DME Hub does indeed care if orders are delivered to customers. Ensuring customer satisfaction is what we do here. Sincerely, DME Hub Customer Satisfaction Dept

Response from DME HubNov 21, 2024

Thank you, Jonathan for your valuable customer feedback. Our records indicate that your order was shipped on Nov 12th and according to the tracking details, it was delivered to your "mailbox" on Nov 16th which was the end of last week. The tracking information can be accessed by logging into your account. If you cannot locate the package, please contact one of our customer support staff for further assistance. Sincerely, DME Hub Customer Satisfaction Dept

Response from DME HubNov 20, 2024

Thank you, Sean for your valuable customer feedback. Our records indicate that your order was placed on Nov 13th and shipped on Nov 15th. The tracking shows an estimated delivery date of Nov 20th. Orders shipped Standard Ground delivery usually take about 3 to 5 business days to arrive. We're sorry to hear that you consider this to be an unreasonable amount of time. DME Hub does offer Express Shipping upon request at an additional cost for urgent orders. Sincerely, DME Hub Customer Satisfaction Dept

Response from DME HubNov 18, 2024

Thank you, Steven for your valuable customer feedback. Our records indicate that your order was under $99 and the flat rate shipping of $9.95 was applied according to the DME Hub Shipping Policy. Orders are usually delivered within 3 to 5 business days depending on the destination. Your order was delivered in 5 business days. The part you ordered is returnable for a refund. The DME Hub Returns Dept will assist with determining if the wrong part was shipped and will also assist with setting up the return. Please contact the returns dept by using the following email. [email protected] If you need further assistance with anything else related to this matter, please contact one of our Customer Support Staff. Sincerely, DME Hub Customer Satisfaction Dept