David Lombardino | DLA Editors — Editorial & ConsultingReviews of dlaeditors.com

Response from David Lombardino | DLA Editors — Editorial & ConsultingNov 1, 2019

Thank you, Khalid Alshaibani, for sharing your feedback. We, too, regret the experience, as it is our sincere endeavor to help all our clients achieve their goals and take pride in our long-standing history of doing so. To help us in this endeavor, we state all of our pricing clearly on the Pricing page of our website, provide clear descriptions of all services on the respective page for each service, and encourage all our clients to get as much information as they can regarding service and pricing before making a purchase decision. With our feedback services, when reviewing documents, we often find where new or different content is needed and advise our clients accordingly with the specific details regarding what is needed. This is particularly necessary in services that offer multiple rounds, where we rely on our clients' input to complete the service. Regrettably, we did not receive the input we needed to complete the service, but the bigger regret we have is that we were not able to complete our endeavor of helping you achieve your goals.

Response from David Lombardino | DLA Editors — Editorial & ConsultingSep 14, 2019

Annually, our busiest time is late summer, and particularly August 15th to September 15th, due to the popularity of our services for personal statements, letters of recommendation, MSPEs and the ERAS application for medical residency. During this time of year, we balance this with the rest of our services to ensure we provide the personal attention we have become known for to deliver the best results to each client. We do this, in part, by inquiring of our clients with larger projects what flexibility they may have in needing the work back from us. On August 26, 2019, we received your request to edit your 33,696-word dissertation according to the APA style with a due date of September 5, 2019. On reaching out to you to inquire whether you had any flexibility regarding when we could have the work back to you, you responded that you did not. We delivered our completed work to you on time, by the originally promised due date. After receiving our work from us, you contacted our editor in chief with concerns that we had either introduced or not edited correctly APA style errors in your dissertation. Given that many aspects of APA are open to interpretation, and that often APA does not provide a fixed rule for how to address a particular item, he asked if you could point out the specific areas of your concern so that we could explain our thinking behind why we corrected it the way we did or elected not to make any change. We have been editing dissertations in the APA style since 2008 and would be happy to answer all your questions with our insight from this experience. We have not yet received any reply from you but will be happy to respond as soon as we do.