David Lombardino | DLA Editors — Editorial & ConsultingReviews of dlaeditors.com

Response from David Lombardino | DLA Editors — Editorial & ConsultingAug 22, 2019

Thank you, Robert, for expressing your concerns and sharing them with us. We have double-checked your project; it appears it did not go through our final spell check before being returned to you. Please accept our apologies for that. Regarding our comments, we always encourage our clients to follow up with us with any questions or concerns they have about our feedback. This can help clear up any misunderstanding or provide further insight into why we provided the feedback that we did. We find this often helps clients make better informed decisions about how best to implement our recommendations for their documents. It also helps us better understand our clients' needs and tailor our feedback accordingly. On the subject of legal disclaimers, we do not presume to be experts in the law and always encourage our clients to seek legal counsel regarding the potential legal consequences of changes we make to a document. That said, top law firms not only in Houston but also around the country seek our editing assistance often, and we used the same approach for editing your legal disclaimer that we use for them. On the topic of the technology and science involved, the subject of your document was water filtration. While we are not experts in water filtration per se, we have edited many documents on the topic, including business plans for competing products. From this experience, we have a solid understanding of the basics of the technologies and science involved. For example, in your document, there was reference to oxygen being added to drinking water to increase its oxygen content. The document described the oxygen in the drinking water as being in liquid form. In our feedback, we advised that this could not be correct. See more on liquid oxygen here: en.wikipedia.org/wiki/Liquid_oxygen

Response from David Lombardino | DLA Editors — Editorial & ConsultingAug 2, 2019

Thank you, Lauren Blackburn, for your feedback, but we're having a hard time making sense of how we can make our upload, payment and download process any simpler than it is. You upload your file for editing to our form, which automatically verifies your word count and displays your fee. Next, you enter your payment details and click submit. When your document is ready, you get an email with a link that downloads your document directly to your computer. Can you let us know which of these steps you would have us eliminate? As for your interaction with the phone representative, we apologize that that was a negative experience for you. We have passed your feedback on to her manager to review the call with her to help her identify ways she can improve.

Response from David Lombardino | DLA Editors — Editorial & ConsultingJul 8, 2019

Thank you, Mahran, for sharing your experiences. While our editor in chief, David Lombardino, does have the final say in which of us is assigned to a specific editor, and therefore who is responsible for making the final corrections and recommendations on his or her assigned document, we work on each document as a team, such that the corrections and recommendations we make are the result of a collective effort. Our focus in this effort is to achieve a final vision for the document, and in each review of each document we give every suggestion to achieve that vision.

Response from David Lombardino | DLA Editors — Editorial & ConsultingOct 12, 2018

We're sorry to hear that you were not truly happy with your personal statement. We've taken a look back at our notes to see where we might have been able to do better. We see that our editor in chief followed up with you personally during the course of our helping you with your personal statement, and that in reply you wrote that you were very happy with how it was going and your only concern was to be sure we would be able to finish in time, which we did. Can you let us know what we can do to improve how we deliver our services?