Distacart.comReviews of distacart.com

Response from Distacart.comMar 13, 2026

Dear Asha Kuriakose, Thank you for sharing your feedback, and we’re truly sorry to hear about this situation. We completely understand how frustrating it is when an order shows as delivered but cannot be located. According to the courier update, the parcel was marked as delivered on March 10, and the proof of delivery indicates it was left outside the property. However, we understand that you informed both us and the carrier that the package was not there when you checked. To ensure we resolve this fairly, we have already emailed you with the proof of delivery image so you can confirm whether the location shown belongs to your address. Once we receive your confirmation, we will immediately proceed with the next step, either arranging a replacement shipment or a refund, depending on your preference. Please check your inbox and reply to our email so we can assist you as quickly as possible. We truly appreciate your patience while we work to resolve this for you. Thank you, Customer Happiness Team

Response from Distacart.comMar 12, 2026

Dear S Baumbach, Thank you for your review. We’re really sorry to hear this and understand how frustrating that must be. Your experience is not what we want for our customers. We have sent you a separate email with a detailed explanation regarding this matter. Kindly review it and respond at your earliest convenience so we can assist you more effectively. Thank you, Customer Happiness Team