DN H.
Deceptive marketing scam tactics and poor customer service
For almost a year, and last few transactions I have noticed that customer service.has dropped both in response quality and consistency. It's more of deceptive marketing where discount codes do not work and CSR defend it by false statements. Shipping is hit and miss and either you have to request refund after weeks of wait times or just the item becomes useless because of long delays. These issues are persistent and follow a regular pattern. Interestingly each CSR comes with a different response either totally unrelated to your query or not helpful at all.Not sure if it is a deliberate attempt or just poor management.
Response from Distacart.comMay 1, 2026
Dear DN H, Thank you for your feedback. We’re truly sorry to hear about your experience, and we understand how frustrating this must be. Upon checking, we are unable to find any order details. We request that you share the required details (order number or registered email ID) via email. This will help us to assist you further. Please reach out to us at [email protected] or call us at +18552534782 for any further assistance, and we will be happy to help you. Thank you, Customer Happiness Team