dispatchhealth.comReviews of dispatchhealth.com

Fill out everything online just to get the run around and be told we don't provide services to your area

Found out about this service at senior center. Was told same price as urgent care. Website says same cost as urgent care visit. I called for infected thumb on July 4th. Service was great. In December I get a bill for 296.86. Amount due after my insurance (medigold) paid. I am calling tomorrow. Will update with their response.

Similar to the review I just read for 12/18/22. I completed the online request at 2:00pm. The response was that I’d get a call soon and would be seen today. At 4:30pm, I called and was told there wasn’t enough info for me to be seen. No explanation of why “flu like symptoms such as sore throat, cough, fever, headache and body aches” wasn’t sufficient. Also, no explanation why someone wouldn’t have called me so I could have gone to an urgent care during the day. The agent asked to set up another appointment but said I couldn’t be seen until morning. I was required to give insurance info and credit card info before information was taken on my illness. Then I was told no one could see me this evening OR tomorrow - my symptoms weren’t sufficient to be seen. Was told to call back and try again in the morning. No explanation of what more one could need than flu symptoms and 100.4 fever in order to be seen. I will NOT be calling back. If my fever goes higher tonight I guess I’ll need to head to an emergency department. Dispatch Health is worthless.

Wow, have used you three times in the past and service was great! Today when I called, I was told no one can come see me based on my symptoms. When I asked what the criteria is for getting service, again, all I was told is that we don't have a care team who can address your needs. I asked several times if my symptoms (coughing, congestion, wheezing, sore throat, headache) are to mild or too severe for what you do so I don't waste my time in the future. Could not get an answer, even from the care team according to the patient care rep. Ridiculous! Understand if you can't see me, but a simple explanation would have been courteous and helfpful. Lost me and my family as customers.

Easy to schedule at home appointment . Quick diagnosis based on urinalysis on-site. Copay the same as an Uegent Center. Nurse gave me two doses of needed meds so I had time to get to the pharmacy. Nurse and tech pictures were sent to me prior to visit so I knew who was visiting. No risk of Covid and no waiting. Love this service

I really could not be more pleased. I was vacationing with family in Del Mar, CA. I had experienced ringing in my ear for about a week - and while in Del Mar, woke up feeling like the ear was badly plugged. I didn't want to spend my vacation finding an urgent care. Contacted Dispatch Health - I honestly thought it was a scam at first. Set the appointment, gave my credit card info, etc. Shockingly, received a text in about 45 mins saying the team was already on the way. A competent PA and two medical staffers were at my hotel within the hour. The PA checked both ears and determined that the one that hurt was clogged with wax, as she couldn't see the ear drum. All three staffers then participated in irrigating my ear multiple times. Forgive the disgusting details, but a gigantic ball of wax finally dislodged and fell out of my ear. It was absolutely disgusting - but the ringing reduced, the pain was completely gone, and my hearing has never been better during my adult life (lol). I was so impressed with the service, the protocol, and how proactive they were to identify the issue and fix it. If you need a mobile health visit, don't hesitate to call these good people. They also have a good arsenal of equipment, so I'm confident they can handle most urgent care issues. The staffers who visited were Bobbie, Erin, and Victoria - they were excellent!

Had to call because home health nurse could not get new catheter into place for my husband. Before asking about reason for visit, demanded credit card information. Did not even ask if we have health insurance which we do, Said they would keep card information on file for future visits. This call to Dispatch Health started at 2 in the afternoon. When call completed with them, my husband could not been seen until following day. Ended up having to be transported to ER by ambulance. Great job Dispatch Health. You don’t deserve 1 star, and credit card cancelled.

Little early to say if this last visit will work, however it's not bc the wonderful people that visited me today. They are way better than Urgent Care, like Care Now. These people seem to care, they write instructions down and I am so Thankful that my insurance covers them, and my Dr. Office told me about them. I have an infected toe that is no joke. Kind caring considerate people! Thank you