The Walt Disney CompanyReviews of disneyworld.disney.go.com

I purchased a 50th anniversary lounge fly mini backpack on my recent trip to Disney world Florida. After only a few months the leather has started to peel off and now one of the straps has broken. The bag cost $80 so not cheap. The bag is only 6 months old. I contacted Disney and they said because it’s over 30 days nothing they can do.I live in uk so not like I can take it back to the shop. No apology nothing I think this is really poor service. In the past Disney would have gone above and beyond for their customers.

What a great vacation at Wilderness Lodge - Disney World. First class as always! The best service anywhere. Thank you!

Really great company, we love Disney.

I had an issue with the company but it was solved very quickly and after I felt very respected and valued as a customer by the company, great customer service. Thank you!

Went to Disneyland Paris, had booked full board but could not book in anywhere, restaurants closed and others overbooked, complete waste of our money and time, what food we did manage to get in quick service. was disgusting, cheap slop, must have cost Disney at least 10p per meal, would not go there again

Last year I went to Disney for first time in 25 years. This year I tried it again, just got back home. The parks and rides are amazing - The BS you must deal with to even get onto a ride is less than reasonable. Last year I purchased a Genie+ option for under $4o per person for a week. THIS year it is between $37 and $45 per couple per day! Depending on day and attendance at the park. THEN the most popular rides on top of above- you can pay for Lightening Lane in addition to Genie +, another $30 PER Couple PER RIDE. They go by the attendance, the more people in the park, the more they charge for these “experiences” as they call them – IT’s a Ride! Now let’s talk about the Dining Selections for each park. Grand Floridian was the most expensive $250 per couple for dinner – no alcohol!! The average Dinning “Experience” was $200 per couple per night. Half of the meals were great, the other half – not so much, and seating is extremely close! We stayed at Pop Secret, one of the least expensive Disney Resorts. Location was great, Sky Liner was right there. Good Luck you when you must take the Bus or Monorail … People on top of People! Now comes the most frustrating part of the entire experience. Charge your cell phone to the Max because you will be on it ALL Day booking these rides, checking times, trying to figure out a strategy for bookings. There’s an entire process and timing for this, you can only book one ride at a time, you better get up early and book the most popular first. Starts at 7am! Yes, they DO shut down the “Lightening Lane” if too many “guests” have booked, even after you pay if it’s late at night. I could go on and on -there is more! Lastly, I will say the staff is extremely helpful, polite, and super nice. Disney has become a destination for the wealthy. It is in fact the most “Magical Place on Earth” – your money magically disappears right before your eyes!! 8 days, two people, $5000- No air fare or alcohol included –

We recently visited Disney World November 17-22 2022 with our family. We spent the last three years saving for and anticipating this trip. This was our third visit to Disney World. The first two visits were magical times. This recent visit was the complete opposite. In previous visits we were able to ride on all the rides we desired with limited wait times due to the fast pass system. We were able to secure 3 fast passes in the morning and 3 more in the afternoon free of charge. Wait times for those rides without fast passes, even the most popular, rarely exceeded 60 minutes. Even though we visited Disney World during peak times, we had a great time, riding the rides we wanted sometimes more than once. This trip was completely different. We had to pay an additional fee to use the Genie system and the fee became more expensive each day we were there. Even after purchasing Genie, and logging into the system at the stroke of 7am or 1pm, popular rides were booked out and we were unable to get lightening passes for them. Without lightening passes the lines often exceeded wait times of 200 minutes. The tears and continued disappointment of my grandchildren when told they would have to wait more than two hours for a ride over and over again was terrible. We were unable to ride most of the rides the kids wanted despite paying the additional price for park hopper passes and Genie and being at Disney World for 5 days. We have loved the Disney Parks and looked forward to each trip. After this trip we feel used and taken advantage of. We spent thousands of dollars and had a terrible time. We will never return as long as this system is in place. This new ticketing system gives advantage to the few while making the experience of the majority of us much worse must go. It does not reflect Walt Disney's vision or ethos for his parks. SHAME ON YOU DISNEY!

$10,000 Family of 4 1 week Disney. OUTRAGEOUSLY EXPENSIVE The Ticket prices change Hourly. $600 4 parks within 7 days, NO HOPPER INCLUDED. Plus the BS concerning getting logged in to their App to get on their VIRTUAL QUEUES. Disney can keep it. I won't be back.