discoverbank.comReviews of discoverbank.com

10+ Years as a customer. Done wrong repeatedly. Customer service has gone down hill. They have no loyalty to their customers. Moving all accounts to BofA. I do not recommend Discover at all. Customer beware!

I just had the worst experience with Discover's customer service. I've encountered persistent issues with international purchases using my card, while domestic transactions work fine. I've reached out to Discover multiple times for assistance, yet they didnt care. The representatives I spoke with lacked basic customer service skills and failed to provide any meaningful help. After several attempts, my call was transferrd to a supervisor, but unfortunately, the interaction only worsened. Instead of addressing my issue, she quickly dismissed my concerns, attributing the problem to the websites I was using without even inquiring about the specifics. I explained that I had tried purchasing from three different sites, each I’ve used reliably in the past but her insistence on blaming the websites showed a clear lack of empathy and an unwillingness to help. She offered no alternatives or suggestions for resolution, nor did she take the time to review my situation more thoroughly. When I requested to speak with an executive or a higher-level manager, her response was discouraging. She made it clear that she cant promose they will call. Whats that even mean? Are you stating that I am banking with you and you dont care enough to talk to your customers?? It’s extremely corcerning to think that a bank could provide such poor customer service.

They assisted me with a payment plan at a lower interest rate this plan would allow me pay off my loan faster than before, and with great saving that can used for other things

Prior to being sold, Discover Bank was wonderful. I have banked with Discover for thirty-six years. Since the acquisition, it has become a hassle to look at my accounts and transfer money. After successfully logging on, it asks for your username and password a second time. Why? The problem is when adding your password, the site adds spaces to your password. You are unable to see what you are typing in order to correct it. You would think a company worth billions of dollars could fix this issue especially when brought to their attention. The other issue I have is a 2fa phone number is listed that I did not enter. I have called several times and they either refuse or are unable to remove the phone number. I asked what the phone number is and they won’t tell me. Makes me wonder why someone else has a back door to my account.

I was with discover a few years and loved it and recommended it to everyone.. .not anymore..I took an unpaid medical leave from my job and took 500 from my savings and transferred to my discover checking..I was suspiciously scammed for exact same amount right after that..and learned about the charges BEFORE they posted and told discover they were fraudulent charges for Verizon when I didn't have Verizon..They said I Had to wait and let them post then appeal them.I did and jumped through a lot of hoops..including receiving confirmation from Verizon that I didn't have an acct..after all that Discover still denied the claim saying it was valid..hogwash..Verizons fraud dept told me Discover would have known the phone attached to the charges wasn't Verizons number and a known fraud number yet they still made the charge go thru..I even sent a letter to the main headquarters since my feeling was there was a bad egg in the fraud dept at discover causing the charges themselves since the amount was strangely the same as my deposit..no response from headquarters..they did not have my back with my own money..I'm single and not rich and needed my money to live on..sure theres cash back checking with Discover...but they giveth ..and taketh away.. I steer everyone I know away from them now and they lost what could have been a lifelong customer

No cell phone? Just try to close an account without one! This bank has rules, procedures and takes full advantage of banking laws to keep your money. Be aware that changing your account maturity instructions online invalidates a future change and eliminates any grace period. They also have extremely poor customer service whose first language is not English since they cannot understand simple instructions via their Secure Message Center. Hanging up on a customer is not a good policy either.

This bank no longer functions. My debit card gets declined all the time for “account security” and I cannot deposit checks because the AI in charge of the bank cannot read the numbers. Discover won’t let me submit the check on mobile app for human review so I have to spend postage mailing in checks to deposit now. What is the point of a bank that doesn’t let you make deposits or spend your own money?

This bank is to stay away from. It’s not easy to say, but I must they are crooks. They will steal your money with the only way to complain is in a court room. I asked to speak with management and was told, not an option. There is loads of bad reviews about these crooks on the internet and all well deserved, stay far away from discover crooks.