Camilo C.
As of today I still have a positive…
As of today I still have a positive experience with Discover Bank Customer Service. My former bank was Capitol One and a horrible experience that I swith to Discover Bank. Well before the merger was in the works. Now that these companies has merged. My continued future with Discovery Bank is up for pending. I find it difficult to believe that Discover Bank will continue to main the positive Customer Service with Capital One merger. The negative experience I started notice is the call center AI. I had to make six (6) repeatedly calls to be connected to the right department to ask a simple question. Again, my future continued with Discover Bank is up for debate.