Discover Financial ServicesReviews of discover.com

I am appalled at the treatment my daughter and I received, over the last three months, before I closed/cancelled my Discover card on January 2nd. I am 92 years old and have had my Discover card for many, many years. My daughter, through a conference call, helped me file a dispute, on October 1, 2022, regarding almost 20 charities that had fraudulently charged my Discover card, over the last year. I thought that Discover was doing a thorough investigation and at first, felt really good how they were handling it, but the problem was, since October 1, Discover could not stop the charities from charging my card, so I had to keep getting new cards (four, overall) which all involved numerous calls, with us waiting over and over, again for the right department. . .Discover can check my account and the 15 people we talked to, over those three months of their so-called investigation, between October and December, but still they could not stop the fraudulent charges! However, Discover did DENY my auto insurance recurring charges and they denied my auto registration! So they didn't stop the fraud, but they stopped my legitimate charges. And further, I NEVER HEARD BACK about my disputes, even though we called and called, for updates. The charges were just slammed back onto my Discover card. Specifically, we had called in December and spoke with Colleen and Ally and still, they said there was no news about the "investigation." Well, our last call was on January 2nd, after they had put all the charges back onto my account (which they back dated to November 12th, apparently) and we first spoke with Carolyn (customer service), who kindly cancelled my Discover card, but then we were transferred to Tyra (fraud), who STILL could not give us any information on my disputes. She supposedly was talking to a manager that was looking at my account, who she said would come on the line, and my daughter and I waited 35 MINUTES for that doggone manager, who never came on the line!!!!! We had been on our conference call with Discover for 2 HOURS, so we finally hung up, disgusted with the way Discover has handled this whole situation. My daughter and I will bad mouth Discover, to whoever will listen. I know most people don't care, but shame on Discover and watch out!!!

I got into a position, due to being a caretaker for a relative, where I couldn't make the stated payment. I PROACTIVELY tried to get a lower payment, but they refused to deal with me at all. Now things are with a collection agency and I'll end up with a judgment on my credit. What a bunch of jerks. When you call them, they are like robots. No, you have to do it this way. No, we won't negotiate. Stay away from these ruthless, greedy people.

Worst ever. Not only is the app hard to understand, since it doesn’t show you your statement date or due date. I had to call, I wait for almost 15 mins! Just for them to end on me. WORST CUSTOMER SERVICE.

My father passed away and my mom has dementia. I have POA (which clearly states I can conduct business on her behalf whether she is incapacitated or not). After emailing and faxing the documents (more than once) I am told NOW they need proof that she is incapacitated. This has been going on since 11/16/22 and each time I talk to someone I get inconsistent information. Each time they receive something via email or fax, they need 5-7 days to review it...and I didn't find out they needed something additional until after waiting each time. In the meantime, the account may be delinquent and be charged additional fees - but I don't know! Prepare for a circus if you need to deal with Discover Card.

Discover Financial, This company does not care about its customers. Just like other student loan companies, they know how to properly align with the majority of their customers and offer them feasible options during a time of high-interest rates and inflation. While federal loans are being given relief and put student loans on hold, private loan companies are trying to nickel and dime their customers for everything. When you offer options that only put the customer more behind on student loans and call it assistance when in reality it just makes the customer pay less for a certain amount of time but increases the payment for them as soon as they start back paying student loan payment that does not solve the problem. Private Student Loan companies constantly try to put a bandaid on the problem instead of offering options to better their customer's situation. It is time you realize that the aggressive and unethical approach you are taking will no longer work. The majority of your consumer audience that is paying for student loans is not getting by because of the economy crisis Americans are going through and the salaries of most middle class workers that are stuck in student loan debt are not seeing increases in their salary to compensate for the amount of money you are forcing everyone to pay. This is why I am looking to refinance my student loans with a company that will actually provide a solution to the problem. I would strongly not recommend this company to anybody who wishes to be treated fairly.

i have limited experience with discover since Im still sort of a new member. on a positive note, the cashback rewards and no annual fee makes me feel excited for my membership.

I have asked agent nearly 10 times now. If I pay my charges off by Dec 10th, will I be charged the 16% APR? At this point, I am assuming no, because every single time these fools could not answer a simple question. In fact, every single time I got a different answer. Every. Dang. Time!!!!!! Unreal. I am transferring companies. Already initiated the rollover.. learn to answer simple questions. Pathetic.

After several months of process and submitting a bunch of documents, the loan was denied for the reason "We won't lend to the multiple families house", wasn't the "multiple families house" obvious from the beginning of the application? and you wasted months of time and effort to get all those required documents and gave out personal confidential information.