Discount TireReviews of discounttiredirect.com

Discount Tire and Fleet Response turned a fully documented $676 claim into a 33-day administrative failure. I submitted receipts, photos, supporting documentation, and a quantified demand on April 10, 2026. Fleet Response acknowledged receipt, promised contact within 24–48 hours, then repeatedly failed to follow through. Over the following weeks I was told documentation was “missing,” asked to resubmit already-provided information multiple times, and pushed through repeated administrative resets despite the claim already being acknowledged and fully documented. The claim was ultimately approved in full for the exact amount originally submitted, proving the delays were caused entirely by their internal handling failures. Even after approval, payment processing continued to fail due to incorrect information entry, missed timelines, and repeated excuses. I deal with complex commercial claims and litigation exposure regularly, and the level of administrative incompetence surrounding a fully approved $676 claim was extraordinary. The local store personnel were generally professional, but the third-party claims handling process through Fleet Response was one of the most disorganized and unprofessional consumer claim experiences I have encountered.

Discount tire...perhaps not...discount service quality perhaps. I have now returned to this place two times to have tire balance corrected, the first time I was told the tires were mounted incorrectly with the TPMS system counterbalance in the wrong place. the second time I returned they tried to tell me that the small rocks were the problem and they would remove them before balancing, which they did not remove , after leaving the tires bounced worse than when I got there. this is very infuriating as I must drive a 160 mile round trip just to have smoke blown somewhere I do not want it...never again!

I brought in my 2024 Tesla Model 3 to have a warranty replacement on the Michelin Primacy All Seasons. They are rated for 40,000 miles and I was at 28,800. This was going to give me about a $350 warranty discount and I was ready to pay when the clerk "talked to the manager" and decided that I "couldn't have that credit" because "Michelin won't take the tire back". I'm going to contact Michelin and see why they will not honor their warranty. And I'm going to contact Discount Tire's corporate office to see why they will not honor a tire manufacturers warranty. When I got home, I tried calling the store to verify this, and was put on hold for 14 minutes and finally hung up due to no answer from the manager. I am done, like many others, with Discount Tire and their nonsense. Once I got home and gave a review on YELP, they called me back and said they "called Michelin and can honor that warranty" and to "bring it back and we can get them installed". They should've done that when I was in the store. I'm not going back, it's terrible customer service, and don't call me anymore. I'm done. Between me, my wife and my 3 sons, we've probably purchased 20 or more SETS of tires from Discount Tire over the years, starting back when I was in college in 1987. At least $20,000.00 worth of tires and replacements. No longer. I'm purchasing my tires from a local small business.

Incredible what happen to them. You use to be able to go in buy tire and come back. Now you go and check-in to be able to buy the tires. Literally a 30 minute Wait after you check in to see a salesman to buy a tire. The wait who know how long to get it installed. Avoid avoid avoid. Go to Costco

I arrived at Discount Tires on 9/17/25 after lunch. I had what I thought was a nail in my rear drivers side tire. I was approached in the parking lot by a worker that I asked if he could come back to me in 10 minutes or so because I had unfortunately received and emergent call I could not ignore. He proceeded to scan my tires and i explained I realized they were getting to the point where they were needing replaced however, it would be about 2 weeks before I could come back and purchase 4 new tires. Understand, I have bought all of my tires from this location since 2012. I drive all over texas in my car for work and buy tires often. However, I explained to the man discretely (i thought) that I had an unexpected health issue and would not be able to purchase the full set of new tires yet. I stated, I respectfully request you just check this tire and i would get back to them asap to proceed with new tires. He refused, insisting I buy all new tires now! I stated I could not and had stopped at another discount tires earlier in the day during which they checked my tire/air and agreed it would be ok to simply fix the tire and delay the new set for a couple weeks. I finished my call and he did not come back so i went inside. Upon getting to the desk, he to tell me it was the company policy to only repair tires that were safe. I explained again, another location had already deemed my tire repairable. I was again told NO! He then walked away, now a manager comes in with my tire off of my car and he is attempting to tell me my tire was not repairable. I explained the other person told me it was. i then downloaded a diagram for was a tire repairable. Mine was (see pics). He laughed and said not if he says it is not, he pointed to a tread poster in the middle of the room. I explained my tread was close, but was not yet at or below that range. I also explained my tire had not lost any air. He then started raising an argumentative tone in front of aprox 6 other customers. I explained the debate was irrelevant because I simply had a health issue and could not afford 4 new tires right now. I then asked him nicely to put my tire back onto my car. He said he couldnt do that. I then more sturnly stated I didnt consent for him to take it off and he needed to put it back on so I could leave he again said no. I finally said loudly put the tire back on my car you have now lost a loyal customer. He then walked away. After a few minutes another worker came to the door and asked for me, he apologized stating "he is not explaining it right, the issue isn't the nail it is a whole other thing" I left and went to `firestone, on the way there my brake pad light came on stating there was now an issue that did not exist prior to this encounter. I regularly get my car serviced at the dealership and there has not been any issues! Upon arrival to firestone....they graciously pointed out it in FACT WAS NOT A NAIL IN MY TIRE, THERE WAS NO PUNCTURE, IT WAS SIMPLY A BROKEN NAIL TOP THAT HAD WEDGED INTO THE TIRE TREAD (IN BETWEEN) HE FLICKED IT OUT LAUGHING THAT IF THE DISCOUNT TIRE GUY HAD ACTUALLY CHECKED IT THERE WAS NO "SAFETY" ISSUE AND I SIMPLY SHOULD HAVE BEEN REASSURED AND SENT ON MY WAY TO RETURN WHEN I WAS READY TO BUY THE TIRES! INTEGRITY TIRES IN RICHMOND WAS PROFESSIONAL, COMPASSIONATE, KIND, AND THERE WAS NO CHARGE FOR MY TIRE CHECK! i AM NOW THERE FOREVER CLIENT! DISCOUNT TIRES ...TRAIN YOUR TEAM BETTER! CONTACT ME I CAN SAY THE YOUNG MAN WHO CAME OUT TO ME BEFORE I LEFT SHOULD BE PROMOTED AND THE MANAGER WELL I DONT HAVE WORDS... GOOD RIDDENS!

Discount Tire, 100 Loop 288 & McKinney, Denton, TX The absolute worst. I’d made a 2:15 PM appointment. On the phone I verified at least three times with the guy that it was in fact, the loop 288/McKinney location. I got there just a few minutes after 2 o’clock and waited in line for like 15 or 20 minutes. I asked one of the guys if I had made an appointment did I still have to wait in line. He said yes. So what’s the use of making an appointment?? The people who told me where to park were really rude. Screaming. When I FINALLY got to the desk. The guy told me I didn’t have an appointment, and asked me if it was the right location. I said yes. He said if you wait longer than 10 minutes, your appointment disappears. I said I’d just walked in the door right after 2 PM. He started making excuses, basically just saying nothing…I just left and told him I didn’t wanna do business with them. What a useless company! They’ll probably be out of business within a year.

Unfortunately, Discount Tire has partnered with Synchrony to supply credit to their customers. And unfortunately, I was in a bad spot and needed to use them. I’ve made my payments on time and even have my auto pay turned on, and they still ruined my credit by canceling my account. Not because I missed a payment, but because I was making minimum payments and nothing more. Now that I’m in a better spot, I had planned on paying that card off and going in with another vehicle at the end of August to get set up with new tires and possibly upgrade the rims. Well not anymore. Discount needs to look long are hard at who they have as a preferred credit vendor. Synchrony is not it.

I had new wheels installed at this shop in February. A few days ago, my front driver-side tire completely detached while driving--an extremely dangerous situation that thankfully didn't occur on the highway. Zack from the shop confirmed that the installation did not follow their own policy of a minimum of 6 threads of engagement per bolt. Despite this acknowledgment, the shop has challenged my claim and deferred the matter to their insurance provider, rather than taking direct responsibility. This experience has shaken my trust in their workmanship and customer care. The safety of my family was put at risk due to negligence. Based on this, I cannot recommend this tire shop to others. I've provided a picture of what they thought was ok to use vs what is actually ok to use. They did not follow their own directions and violated their own stated policy that numerous employees have told me, "we look for a minimum of 6 threads of engagement" - Stephen, and installed wheels in such a manner that only 1-2 threads were engaged.