Discount TireReviews of discounttiredirect.com

After a rotation of tires which were purchased from Discount TIre, my pickup developed a shimmy. The initial solution should have been balancing, which was missed at time of rotation. No offer was made to rotate, but instead the immediate recommendation was to purchase new rims and /or new tires to replace a set with only 22K out of possible 60K miles. Obviously I left without resolution. The store was short staffed, and I waited in line for 20 minutes even with an appointment. Previous services have been hurried, rushed and less than thorough. There will be no returning.

The Discount Tire Store on Genesse Ave in Clairemont is the best! We have been going there for years and all their employees are always very nice. Great prices. Thanks! Chris & Dianna Rottner

(Discount Tire: 1130 W Elliot Rd, Tempe, AZ 85284) I needed to order a wheel for my full-size spare. I already had the tire, just needed the wheel. I ordered on Monday 6/7 and the associate told me that it would be in by Tuesday 6/8 (Wednesday at the latest). On 6/9 I received an email that my "order had arrived." I figured I would get a call to set-up having the tire mounted. Well, that never happened. On 6/19 I called the store to see what was going on. After waiting on hold forever, I spoke with someone who said he would look into it. Then placed me on hold forever. He told me that the wheel wasn't there and that he would call me back later that day or the next day to let me know what was going on. Needless to say, that never happened. On Monday I called again and the associate told me it would be in that evening and we set an appointment for the next day. I did receive a call when it did, in fact, actually arrive. So that is good I guess (I actually received two calls so maybe the inter-communication isn't that great).

I came in to the Renton store on 4th, unaware they had literally just closed. I had a nail in my tire. Jon stayed to fix my tire after his coworkers were leaving. Great service & attitude. I honestly didn't think he was going to help me when he let me know it was closing time. Thank you Jon, I appreciate you!

Every single large retail service company should STUDY Discount Tire and how they do business. CRM management, their systems, pricing and honest service is OUTSTANDING. Their teams--no matter what location--are VERY customer centric. They are ALWAYS busy and they do their absolute best to get you in and out ALWAYS courteous and with a smile. Just excellent and what a CREDIT to the State of Arizona for being founded here in Scottsdale. They are National and I will be using them if I ever move. They are loyal to YOU as the customer and you will be loyal to them. UNMATCHED. Keep it up guys. You rock.

Excellent service. Great communication with customer service.

Background: My vehicle is a 2019 Ford F-250 XLT Crew Cab 4x4. The original tires were Goodyear All Terrain Kevlar 275/70/18. Approximately 28k miles and the tires had just begun to measure in the yellow. Proactively, I went to Discount Tire to replace them. I ordered BF Goodrich KO2's in the original 275/70/18 online to be installed at Discount Store at 3869 Washington Rd, Augusta GA. I have owned several sets of KO2's with no issues. I have been a customer of Discount Tire for many years. March 12, 2021: I arrived at Discount Tire at 3869 Washington Rd to have my new tires installed. Installer brought my keys and told me all tires balanced well. Left to head out of town and It was obvious that something was wrong with the balance and/ or the tires. The vibration could be felt in the steering wheel and the seat. It was significant. March 15, 2021:Returned to Discount Tire at 3869 Washington Rd to discuss issues. Tires were checked and found one of the tires was so bad it couldn't be balanced on the Hunter Road Force balancer. (If this was true then how was it ever balanced on the 12th?) That tire was removed and replaced, all other tires checked. The installer brought me my keys and told me everything balanced out well. Within 5 minutes of driving it was obvious that the issues had not been fixed. Wandering and vibration that could be felt in the seat (not so much in the steering wheel) making the truck shake between 35-50mph. Every bit as significant as before. March 16, 2021: Called to speak to location manager. Discussed the issues and my disappointment. Store Manager stated that sometimes tires are just not right for a certain vehicle and that we may want to switch to another tire. I told the Manager that thousands of F-250's run with KO2's without issue. Manager stated that sometimes it's better to move to a different tire. He recommended Nitto Ridge Grapplers and Manager commented this was his go to tire. We made an appointment for 3/19 to trade out the tires. March 19, 2021:Arrived at Discount Tire at 3869 Washington Rd to swap the tires out. Paid an additional $212.50 for the Nitto's which was fine if they helped fix the issues. Walked to the truck with representative to inspect the tires. Found significant damage to one wheel (Chrome scratched, removed, gouged on wheel edge) and pointed it out. Another wheel had the chrome cladding delaminated but not yet torn off. Representative stated "it happens on wheels like this", they are just chrome cladded. I stated it didn't happen when Ford installed them. Nitto's were installed and the installer brought me the keys stating that this time they were balanced perfectly. With 5 minutes of drive time it was once again obvious that the tires were incorrectly balanced. Again shake at between 35-50Mph felt primarily in the seat. March 20, 2021:Stopped at the Discount Tire store at 4538 Washington Rd to ask for help. Maybe their machines were better calibrated than the store at 3869 Washington Rd, Set up an appointment for Monday to check the balance. March 22, 2021:Went to Discount Tire at 4538 Washington Rd. All four tires were checked through the same Hunter Road Force balancing process. 3 of the 4 tires were found to be out of balance. March 30, 2021: Claim filed through Discount Tire Customer Service for damage to wheels. Explained that Discount Tire were the only individuals to ever touch the tires/rims since buying the truck new and zero damage existed prior to the beginning of this ordeal. April 1, 2021: Received this reply from Discount Tire Customer Service: The investigation into the above referenced claim is now complete. According to the review by Discount Tire there is no evidence that any tools used or service provided by Discount Tire damaged your vehicle. For Discount Tire to issue any type of compensation, the company would have to be found liable for the damage to your vehicle. At this time, we have found no liability on behalf of the company. Based on this information Discount Tire is not accepting liability for the damage to your vehicle and, will not be issuing any voluntary payments at this time. I know this review is long, but so was the ordeal with Discount Tire. I have never had an experience like this, in the 35 years prior to this of buying tires i would go in and pick out a set of tires, they put them on and I drove away without any issues...not this time. I very rarely feel compelled to leave reviews as typically the service I receive meets my expectations. I write this to make others aware. Ultimately, I took the tires back to Discount tire and they refunded my purchase price but refused to pay for the over $900 of damage to my wheels... Never Again...

Good people with excellent staff. Always willing to work you an "out-the-door" price that includes mounting, balance and tax. No hidden surprises. I highly recommend