DiscountMags.comDiscountMags is a family owned magazine subscription retailer, serving readers since 2002. First issues ship directly from the publisher and usually arrive in 4 to 12 weeks. Renewals run through DiscountLock, with reminder emails 30 and 7 days before, and you can turn it off anytime in your account. Having a problem with an order? Contact us at www.discountmags.com/contact and a real person will help make it right.
DiscountMags.com (discountmags.com) has 534 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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534 approved reviews, newest moderated first
Karen G.
When I called all of the lines were busy. I left a message. Often when I leave a message with a company I don't hear back for a few days. Jodi called back within minutes! I needed to cancel some "automatic renewal" subscriptions. She was so happy to help and took care of it efficiently! I highly recommend a "raise' for Jodi!! Karen
Susan O.
This was a renewal, instead, you changed the name and sent 2 copies to the same address, the April issue
Response from DiscountMags.comFeb 29, 2024
Hello Susan, Just wanted to follow up on your recent review and see if I can assist in any way and make another happy customer. I apologize if during the ordering process information was unclear. I was able to locate your order. I am seeing that the order was originally placed under your name. I am also seeing that you have been in touch with our customer service team. It looks like you wanted to renew your husbands subscription. At times, if the name and address do not exactly match the order on file with the publisher, it causes a new account to be created and duplicate issues to be delivered. I see that our customer service team has informed you already that they have sent a request to the publisher to combine the accounts. This will not result in a shortened subscription. You may receive 1 more duplicate, but after that you should only receive one issue per month. If there is anything else we can do for you, or if you need more information, please let us know. At DiscountMags, we pride ourselves on providing top quality customer service. As a small business, we are heavily impacted by both positive and negative reviews. If you would be so kind as to take the time, if necessary, to amend your review to accurately reflect our service, we would greatly appreciate it. If you have any further questions you can always email us or contact us at our customer service line, 1-800-673-8181. Have a wonderful day, Quinn
Judy S.
I tried to change the Delivery name and address for the Us Magazine to coincide with the People Magazine in which I ordered at the same time. Your system allowed me to correct the address but not the name. I then requested assistance via e-mail and was informed that I had to call Us Magazine directly and was given the number to call. As per the representative that she talked to, she informed me that she could not change it and that I needed to have you change it because DiscountMags is considered a 3rd party company. I sent this message to DiscountMags via e-mail and am waiting for a response. I have been trying to change this since I placed the order on 1/3/2024.
Response from DiscountMags.comOct 10, 2026
Judy, we're sorry, both for the trouble changing the name on your subscription and for never answering you here. Sending you to the publisher wasn't right: fixing it was our job. If anything on your subscriptions still isn't right, email [email protected] and we'll take care of it ourselves.
Brad B.
we still have NOT received a single issue!
Response from DiscountMags.comMar 5, 2024
Hello Brad, I am very sorry to hear that you have not received your magazine yet. If you could kindly provide your order number or email address, I should be able to look up your order and help you. You can also contact us at [email protected], or on our customer service line at 1-800-673-8187. Look forward to hearing from you, Andrew
Rayce D.
I should have had my magazine by now. No sign off it.
Response from DiscountMags.comApr 23, 2024
Hello Rayce, Just wanted to reach out regarding your order. I was able to locate your order that you had placed on 12/16/2023. Our estimated delivery dates for your magazines were between 02/10/2024 and 03/09/2024, which were also shown in your Order Confirmation email, and were a bit after this review. Can you confirm whether you received your magazines yet? So we can further assist you, please contact us at either our email, [email protected], or our customer service line, 1-800-673-8187. Look forward to hearing from you and have a wonderful day!
GeoTeacher
I was unable to renew because you now MUST sign up for auto renewal. As a senior, I won’t do that to my family. Very disappointed.
Response from DiscountMags.comMar 5, 2024
Hello, I apologize if information was unclear during the ordering process. You can easily disable our DiscountLock feature by either logging into our website and disabling there, or by contacting us via email or phone, where we will happily do it for you. If you have any further questions, you can contact us at [email protected], or on our customer service line at 1-800-673-8187. Have a wonderful day, Andrew
Tara
Prices for subscriptions are great. My renewal dates did not match up and they worked with the publisher to fix it. I got updated often while it was being sorted out.
paul M.
Everything about my subscription was perfect